Csa (Customer Service Associate)
4 weeks ago
**Currently seeking a highly organized and customer-focused individual to join as a CSA for a Reputed Hospital. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.**
**Position**:Patient Relationship Officer / Customer Service Associate
**Location**: Bhat, Ahmedabad, Gujarat
**Job Type**: Work from Office
**Benefits**:
- Provident Fund
- ESI
- Accidental Insurance
- Rewards and Recognitions
**Qualifications**
- Any Graduate/Preferably Science Graduate
- 0 to 3 years of experience in Customer Service.
- Must be fluent in English, Gujarati & Hindi
- Rotational Shifts & Week offs (Night Shifts also)
- No night shifts for females
**Required Skills**:
- Good communications skills
- Ability to listen proactively
- Good interpersonal skills
- Ability to handle work well and maintain quality
- Problem solving skills
**Responsibilities**:
- Associate will be responsible for handling incoming and outbound calls from customers/Patients
- Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints,and comments, as well as actions taken in CRM
- Associate must reply to those queries in a set format
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Language**:
- English (preferred)
- Gujarati (required)
Work Location: In person
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