Customer Service Associate

1 month ago


Ahmedabad, India Chapa Kazi Business Services Full time

_Position - Customer Service Agent_
- Job Location - Ahmedabad_
- Salary Range - INR 30,000 to INR 35,000_
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Following company policies effectively and communicating with customers in a professional and effective manner
- Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.
- Communicating with customers through various channels that are designed to be fast, effective, and efficient.
- Acknowledging and resolving customer complaints and escalating them only when necessary
- Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion
- Keeping records of customer interactions, transactions, comments and complaints
- Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Go the extra mile to engage customers and make sure they are satisfied and appreciate them.
- Work with the customer service manager to ensure proper customer service is being delivered

**Requirements**:

- University/college degree is an asset
- Proficiency in English
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skill

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

**Language**:

- English (preferred)

**Speak with the employer**
+91 9327829287



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