![OMSGURU Solutions Pvt Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
2 months ago
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
**Minimum Experience**: 2 Years
**Must Have Skills**:
- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)
**Good To have Skills**:
- Previous Experience with eCommerce Industry or processes like listings, order processing, etc.
- Experience with accounting software like Tally, Busy, QuickBooks, etc.
**Job Duties**:
- Understand OMSGuru platform and it’s functioning thoroughly
- Help onboard new clients onto our system
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
**Salary**: ₹10,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91 9484524726
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