Customer Success

2 weeks ago

Ahmedabad, India S&P Global Full time

Job Description
S&P Global Market Intelligence

**The Role**: Customer Success Associate

**Grade**: 8

**The Location**: Buenos Aires

**The Team**: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.

**The Impact**: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.

**What’s in it for you**: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.

**Responsibilities**:
CS, ADOPTION/USEAGE
Developing and executing proactive, creative, and ongoing contact initiatives in partnership with the marketing and relevant account team(s).
Drives continuous service improvement with ultimate goal/focus of product adoption and usage growth.
Evolves the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force.
Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users
Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function and gather client feedback to support product enhancements.
In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs
Ensure enhancement requests from clients are routed to product stakeholders.
Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems

**What We’re Looking For**:
**Basic Qualifications**:
Bachelor's degree required (Finance, Economics or related field preferred)
Strong MS office (Word, Excel, PowerPoint) skills are required
Bilingual English command written and oral
Positive, proactive attitude and ability to work well in teams
Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
Ideally experienced in a consultative sale or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations

**Preferred Qualifications**:
1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred)
Additional European languages will be a plus (French, German, Portuguese, Italian)

S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential t

  • Urgent Required Customer Relation Executive

    3 days ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Relation Executive Job Location : Shyamal Cross Road,(Ahemdabad) J.D. Job description: Need to handle all E commerce support activities and indulge to resolve all customer queries, marketing calling campaign, lead generation. Thanks & Regards, Success Placement...

  • Urgent Required Customer Support Associate

    2 weeks ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Support Associate. Thanks & Regards, Success Placement Consultancy **Job Types**: Full-time, Fresher Pay: ₹9,870.29 - ₹28,512.95 per month Schedule: - Day shift Ability to commute/relocate: - Ahmedabad, Gujarat: Reliably commute or planning to relocate before...

  • Customer Success Executive

    2 months ago

    Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    **Job Description | Customer Success Executive** **Location: Ahmedabad, Gujarat** **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to...

  • Customer Success Executive

    5 days ago

    Ahmedabad, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**:VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Executive, you will be ensuring the success and...

  • Customer Success Associate

    2 months ago

    Ahmedabad, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    1 week ago

    Ahmedabad, India VasyERP Solutions Pvt. Ltd. Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Executive

    6 days ago

    Ahmedabad, India Appitsimple Infotek Pvt Ltd Full time

    Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - Software Suggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014. Appitsimple is an **all-remote **organization with a team of **150+ **members. With over **300 **customers of...

  • Customer Success Manager

    2 months ago

    ahmedabad, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Manager

    2 weeks ago

    ahmedabad, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Executive

    1 month ago

    Ahmedabad, India KONZE Enterprise Full time

    **We work to grow together.**: **Let’s start.** We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof. Ahmedabad...

  • Customer Success Executive

    2 months ago

    Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Customer Success Executive

    5 days ago

    Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Customer Success Executive

    3 weeks ago

    Ahmedabad, India 9series Full time

    **Responsibilities**: - You will be responsible for customer relations and success management. It includes Customer Profile Verification, calls with Customers, Customer Support, and Customer Feedback Collection. - Develop and maintain relationships with existing and new customers - Respond to customer inquiries, concerns, and requests in a timely and...

  • Head Of Customer Success

    3 days ago

    ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    Company Overview AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on...

  • Customer Success Executive

    6 days ago

    Ahmedabad, India Statusi Pvt. Ltd. Full time

    **Job Title**:Customer Success Executive **Location**: Ahmedabad **Work Mode** - Hybrid Culture **Experience Level**: 1-2 Years **Key Responsibilities**: Product Knowledge: Develop a deep understanding of our SAAS products and their features, staying updated on enhancements and new releases. Customer Onboarding: Guide and assist new SAAS-based customers...

  • Customer Success Executive

    3 weeks ago

    Ahmedabad, India SalesHandy Full time

    Highlights of some of the key achievements of the Customer team at SalesHandy. - Achieved an NPS score of 30. - Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery portals. - Adding more than 300 customers every month Up next, the challenges we are looking forward to solving: - Hitting 170k MRR goal (Adding 500...

  • Customer Success Specialist

    4 weeks ago

    ahmedabad, India Saleshandy - Cold Email Automation at Scale Full time

    Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.Highlights of some of the key achievements of the Customer team at Saleshandy.Achieved an NPS...

  • Customer Success Specialist

    2 weeks ago

    ahmedabad, India Saleshandy Full time

    Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.Highlights of some of the key achievements of the Customer team at Saleshandy.Achieved an NPS...

  • Customer Success Associate

    6 days ago

    Ahmedabad, India Rapidops Inc. Full time

    **About Rapidops**: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we’re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products,...