Customer Success Manager
2 weeks ago
About the Opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth.
The Customer Success Specialist is responsible for ensuring the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems.
We are seeking an exceptional individual with a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
What will you do?
- Drive revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reach out to customers to ensure they are getting success using Reelo
- Respond professionally to incoming inquiries from your customers
- Ensure that your customers have a great experience with the product
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better
- Work directly with product teams to identify current issues and offer informed opinions on potential solutions
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers every day
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change
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