Customer Success Associate

1 week ago


Ahmedabad, Gujarat, India Mantras2Success consultants Full time
Opening: 2 Nos.

Job ID: 60171

Employment Type:
Full Time

Reference:
Work Experience: 1.0 Year(s) To 3.0 Year(s)

CTC Salary: 1.80 LPA TO 3.00 LPA

Function:
ITES / BPO / KPO / Customer Service / Operations

Industry:
Logistic/Freight/Courier

Qualification:
Any - Any Graduation

Location:

  • Ahmedabad
**- Conducting research to identify potential customers or clients for the company's services.

  • Building and maintaining relationships with customers to ensure their satisfaction with the company's services.
  • Responding to customer inquiries and concerns in a timely and professional manner.
  • Collaborating with other departments, such as operations, and logistics, to ensure that customer needs are met.
  • Identifying opportunities to improve the customer experience and making recommendations for process improvements.
  • Maintaining accurate and detailed records of customer interactions and feedback.
  • Developing and implementing customer retention strategies to ensure that customers continue to use the company's services.
  • Developing and maintaining a database of potential customers and tracking the progress of each lead.
  • Monitoring customer satisfaction levels and taking action to address any issues or concerns.
  • Collaborating with sales teams to identify opportunities for upselling or crossselling additional services to customers.

Requirements:

  • Any graduation
  • Should be proficient in basic computer skills, such as data entry and the use of customer relationship management (CRM) software.
  • A minimum of 1 year is a must.

Key Skills:

- "customer Sucess"
- "customer Relationship Management"
- "customer Service"

Company Profile:


The company is a tech-enabled on-demand logistics platform (Truck & Part load/Parcel), which connects the transporters, truck drivers, truck owners, dealers, transporters, and Manufacturers for flexible ceramic goods deliveries.



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