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Head Of Customer Success
1 week ago
Company Overview
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
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About CallHippo
Product : CallHippo :
CallHippo is a cloud-based virtual phone system that helps businesses enhance their communication and collaboration efforts. With CallHippo, companies can easily set up a virtual phone system with a professional presence, making it easier for employees to work from anywhere, on any device.
Job Overview
Senior Customer Success Manager role with a good amount of experience. Full-Time position based in Ahmedabad.
Qualifications and Skills
- Customer Relationship Management
- Communication Skills
- Product Knowledge
- Onboarding
- Renewal Management
- Cross-Selling
- Product Adoption
- Upselling
Roles and Responsibilities
Develop and maintain strong, long-term relationships with assigned customer accounts.
Understand their objectives and provide personalized solutions.
Become an expert in products and services, staying up-to-date with new features and capabilities.
Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.
Gather customer feedback and insights to help improve our products and services.
Monitor customer subscription renewals and work to ensure a high renewal rate.
Identify opportunities to upsell or cross-sell additional products or services to existing customers.
Encourage satisfied customers to become advocates f through case studies, testimonials, and referrals.
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1 week ago
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