Immediate Start: Customer Success Specialist

1 week ago

Ahmedabad, Gujarat, India Saleshandy Full time
Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.

Highlights of some of the key achievements of the Customer team at Saleshandy.

  • Achieved an NPS score of 30.
  • Rated 4.5 by more than 300 users in G2crowd, getapp, Chrome Store, and other software discovery portals.
  • Adding more than 300 customers every month
Up next, are the challenges we are looking forward to solving:

  • Hitting 170k MRR goal (Adding 500 new customers a month)
  • Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
  • Structuring the team to specialise in each functional activity i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.
Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

What will you be doing?

  • Provide technical support and adhoc training to customers who use the company's product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Handle and resolve customer requests and complaints.
  • Report to the Customer Success Managers on revenueimpacted results (weekly/monthly/quarterly)
  • Note: Major volumes of user queries that we get are through Chat and email. We also have to jump on calls with clients over web conferencing. Our major users are from American and European time zones, hence the shift timing will correspond to the same.
What key performance indicators will you own?

  • Manual upgrades/upselling.
  • Customer happiness score
  • Churn rate
  • Retention rate.
You should have...

  • Excellent communication & writing skills
  • Great problemsolving abilities
  • Selfdriven and proactive nature
  • Patience when handling tough cases
  • High computer literacy and ability to learn new software
  • Knowledge of customer success processes
  • Agile approach and being coachable at all times
  • Passion for talking to customers all day, every day
  • The ability to explain complex topics in easytounderstand and concise language [English]
  • Ambition, eagerness, and the will to learn and improve upon your own skills
Why should you join Saleshandy?

  • Opportunity to work with customers across the globe
  • Excellent growth opportunities and an open culture ensure best ideas win
  • Welldefined training program to enhance your skills
  • A clear career path with job career guidance
  • Be a part of the learning culture
  • Be a part of a fastmoving & growing startup
  • Leverage the benefits of working in product based company

Other Perks:

  • Personal Development — an annual budget for books, courses, and conferences
  • Medical Insurance — we offer health insurance allowance to all teammates
  • Annual team retreats — to amp up the entire team's energy every year, we take a retreat. you will decide the place.
So, think you're a good fit? Then let's roll.

Step 1:
You apply for the job (with your current portfolio).

Step 2:
Quick call with the HR folks

Step 3:
First round with Yashal (Head of Customer Success)

Step 4:
Work on a small assignment.

Step 5:
Second round interview to gauge if you are a good culture fit.

Step 6:
Job Offer (contingent on the above steps) and welcome to the ikigai tribe

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Saleshandy - Cold Email Automation at Scale Full time

    Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.Highlights of some of the key achievements of the Customer team at Saleshandy.Achieved an NPS...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Ikigai Infotech LLP Full time

    Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.Highlights of some of the key achievements of the Customer team at Saleshandy.Achieved an NPS...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Saleshandy Full time

    Hey,Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.Highlights of some of the key achievements of the Customer team at Saleshandy.Achieved an...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India KONZE Enterprise Full time

    We work to grow together:Let's start.We are looking for dynamic & energetic individuals who can contribute to our success and envision becoming a leader. If you carry this spark then do join us. Check our job openings and experience the best work environment, healthy competition, best colleagues, all under the KONZE roof.Ahmedabad (Onsite)Customer Success...

  • Customer Success Intern

    2 weeks ago

    Ahmedabad, Gujarat, India Compufy Technolab Service Pvt. Full time

    Key Responsibilities: Assist the Customer Success team with onboarding new customers and ensuringa smooth transition. Provide ongoing support to assigned customers, answering questions, andtroubleshooting any issues they may encounter. Proactively identify customer needs and opportunities for upselling orcross-selling our products/services. Conduct research...

  • Customer Success Intern

    1 week ago

    Ahmedabad, Gujarat, India vikalp Full time

    Key Responsibilities: Assist the Customer Success team with onboarding new customers and ensuringa smooth transition. Provide ongoing support to assigned customers, answering questions, andtroubleshooting any issues they may encounter. Proactively identify customer needs and opportunities for upselling orcross-selling our products/services. Conduct research...

  • Customer Success Advocate

    1 week ago

    Ahmedabad, Gujarat, India Milestone Internet Marketing, Inc. Full time

    LocationAhmedabad,BengaluruExperience Range 7 YearsOpenSkills:HTML, CSS, Javascript, SEO, Customer SuccessJob Description:About UsFor over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing...

  • Head Of Customer Success

    2 weeks ago

    Ahmedabad, Gujarat, India Appitsimple Infotek Pvt. Ltd. Full time

    Company Overview AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on...

  • Head Of Customer Success

    2 weeks ago

    Ahmedabad, Gujarat, India Appitsimple Infotek Pvt. Ltd. Full time

    Company OverviewAppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering...

  • Urgent Required Client Services Representative

    1 week ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required Client Services RepresentativeJob Location : S.G. Highway (Ahemdabad)Job Time : 9 to 6Working Days : 5 DaysThanks & Regards,Success Placement ConsultancySalary: ₹9, ₹28,512.95 per monthAbility to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before...

  • Senior Customer Success Manager

    1 week ago

    Ahmedabad, Gujarat, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Urgent Required Marketing Executive

    1 week ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required Marketing ExecutiveJob Description for Marketing Executive:Required 3-4 Years of Experience in Marketing Department fromEngineering IndustryIncrease sales through the identification and cultivation of newcustomersDevelop a detailed data base of potential new customer/clients forthe...

  • Senior Customer Success Manager

    1 week ago

    Ahmedabad, Gujarat, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India indiabizforsale Full time

    As an Onboarding & Customer Support Executive, you will educate new customers about the platform, help solve technical problems, and ensure the smooth adoption of our product /services. Throughout the customer lifecycle, we aim to deliver a fantastic customer experience, and onboarding is the first step of that process. Own and manage customer relationships...

  • Sr. Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India VasyERP Solutions Pvt Ltd Full time

    VasyERP, is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS. Small and Medium Enterprise have always found themselves very starched out while finding a comprehensive cloud based ERP and POS solution provider that able to catch up with express...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Hasanui HealthTech Private Limited Full time

    Recruitment Details: Company Name: Hasanui HealthTech Pvt. Ltd. Noof vacancies:2 Designation: Customer Success Executive Qualification: Any related to Sales & Marketing Experience: Good to have / Freshers may also apply Language Proficiency: English, Gujarati, Hindi Work Type: Hybrid WFH Locations: Ahmedabad, Rajkot Remuneration: Best as per Industry...

  • Urgent Required Admin Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required Admin ExecutiveJob Location : Changodar (Ahemdabad)Thanks & Regards,Success Placement ConsultancySalary: ₹9, ₹15,000.00 per monthSchedule: Day shiftAbility to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)Experience:- total...

  • Urgent Required Fresher

    2 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required B.Com FresherJob Location : Ahemdabad S.G. HighwayJob Location : Gandhinagar Sector -26Thanks & Regards,Success Placement ConsultancySalary: ₹8, ₹32,715.72 per monthAbility to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work...

  • Urgent Required SEO

    1 week ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required SEOJob Location : PrahladnagarJob Time : 1:00pm To 9:00pmWorking Days: 5 DaysThanks & Regards,Success Placement ConsultancySalary: ₹9, ₹30,000.00 per monthAbility to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)Experience:-...

  • Urgent Required Billing

    2 weeks ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo Greetings From Success Placement ConsultancyUrgent Required Billing & Telly ExecutiveJob Location : Bopal - Ambali(Ahemdabad)Thanks & Regards,Success Placement ConsultancySalary: ₹9, ₹18,000.00 per monthSchedule: Day shiftAbility to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work...