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Student Success

3 months ago

Ahmedabad, Gujarat, India Miles Education Full time

Miles is hiring

Senior Associate-Student Success

Who are we?

Miles Education, the Godfather of Accountants, is on a mission to empower accountants worldwide and address the global shortage of skilled professionals.

With relentless dedication and a team of 600+ across India and USA, we are shaping the future of the profession.


Why should you be excited about joining us?Clear vision and outcome-focused approach has gotten us to become the only bootstrapped and profitable edtech startups operating at scale (current revenues > INR 200 crores | CAGR > 100% y-o-y). So you'll be joining a team of mission-driven professionals building one of the most valuable edtech in the world.

You'll be set up for success as a "Senior Associate-Student Success" at Miles if:
You have excellent communication skills, both verbal and written, to effectively interact with students and address their needs. Strong problem-solving abilities to efficiently handle and resolve student inquiries and escalations. Empathetic and patient demeanor to provide a positive and supportive experience for students. Active listening skills to understand student concerns and offer appropriate solutions. Adaptability to handle various situations and student personalities with professionalism. Ability to multitask and manage time effectively in a fast-paced environment. Strong product knowledge to provide accurate information and guidance to students. Conflict resolution skills to handle difficult situations and de-escalate tensions. Proficiency in using customer service tools and systems for efficient data management. Positive attitude and teamwork skills to collaborate with colleagues and support the overall student journey.

So, what next?

Job Types:
Full-time, Permanent

Salary:
Up to ₹45,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • What is your current CTC?
  • Are you available for 6 days working (Monday/Tuesday off)?

Experience:

- total work: 1 year (preferred)

Language:

  • English at an expert level (required)

Ability to Commute:

  • Ahmedabad, Gujarat (preferred)

Ability to Relocate:

  • Ahmedabad, Gujarat: Relocate before starting work (preferred)

Speak with the employer