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Customer Success Associate
1 month ago
Opening: 2 Nos.
Job ID: 60171
Employment Type: Full Time
Reference:
Work Experience: 1.0 Year(s) To 3.0 Year(s)
CTC Salary: 1.80 LPA TO 3.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Logistic/Freight/Courier
Qualification: Any - Any Graduation
**Location**:
- Ahmedabad
**- Conducting research to identify potential customers or clients for the company's services.
- Building and maintaining relationships with customers to ensure their satisfaction with the company's services.
- Responding to customer inquiries and concerns in a timely and professional manner.
- Collaborating with other departments, such as operations, and logistics, to ensure that customer needs are met.
- Identifying opportunities to improve the customer experience and making recommendations for process improvements.
- Maintaining accurate and detailed records of customer interactions and feedback.
- Developing and implementing customer retention strategies to ensure that customers continue to use the company's services.
- Developing and maintaining a database of potential customers and tracking the progress of each lead.
- Monitoring customer satisfaction levels and taking action to address any issues or concerns.
- Collaborating with sales teams to identify opportunities for upselling or cross-selling additional services to customers.
**Requirements**:
- Any graduation
- Should be proficient in basic computer skills, such as data entry and the use of customer relationship management (CRM) software.
- A minimum of 1 year is a must.
**Key Skills**:
- "customer Sucess"
- "customer Relationship Management"
- "customer Service"
**Company Profile**:
The company is a tech-enabled on-demand logistics platform (Truck & Part load/Parcel), which connects the transporters, truck drivers, truck owners, dealers, transporters, and Manufacturers for flexible ceramic goods deliveries.
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