Customer Success Associate

6 months ago

Ahmedabad, India AURUS Full time

**Are you a people person? If you enjoy communicating with interesting people, we are looking for YOU.**

**Find more about the opportunity below**:
Job title : Customer Success Associate
Company : AURUS
Job location : Vastrapur, Ahmedabad, Gujarat, India
Employment type : Full-time
Experience preferred : 2 to 5 years
Salary : As per industry standard
- **Client Relationship Management**: Develop and maintain strong, long-term relationships with key clients. Understand their business goals and needs, and serve as their trusted advisor.
- **Account Strategy**: Create and execute strategic account plans for each client, outlining objectives, milestones, and success metrics.
- **Product Expertise**: Develop an in-depth understanding of our products and services, and guide clients in utilizing them to their fullest potential.
- **Customer Advocacy**: Identify opportunities for clients to act as references, case studies, or participate in marketing initiatives.
- **Retention and Growth**: Proactively work to retain clients and expand their usage of our solutions. Identify upsell and cross-sell opportunities.
- **Issue Resolution**: Address client concerns and issues in a timely and effective manner, working closely with internal teams to ensure resolution.
- **Data Analysis**: Analyze customer data and usage patterns to identify trends and insights. Use this information to drive client success and improve their experience.
- **Team Collaboration**: Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a coordinated and customer-focused approach.

**Qualifications**
- Bachelor's degree in Retail or a related field is a plus.
- Proven track record of managing and growing client accounts.
- Excellent communication and presentation skills.
- Strong problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills, both written and verbal.
- Proficiency in using telephony and chat platforms, as well as CRM software.
- Strong attention to detail and the ability to multitask effectively.
- Fashion-forward mindset with an understanding of style trends and personal styling techniques.
- Ability to adapt to evolving sales strategies and customer preferences.
- Customer-centric attitude, empathy, and problem-solving abilities

**About the brand**

A tight-knit group of passionate dreamers.

Rooted in craft and design, Aurus and Moi is our worldview on design in general and history in particular, through a range of fine jewelry. We are a company of jewelry geeks, designers, visual thinkers and engineers -- all with a shared passion to pursue excellence in what we do with our lives. We work in a collaborative setup where each creative mind has a seat at the table -- as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewellery industry.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

Work Location: In person

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