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Customer Support Associate
1 month ago
**Job Title**: Client Service Executive
**Location**: Malad, Mumbai
**Experience**: 2-5 Years
**Working Hours**: Monday to Friday, 5:30 pm to 2:30 am
**Industry**: Any
**Key Responsibilities**:
Customer Service and Retention:
Execute cross-selling strategies to enhance customer satisfaction and contribute to revenue generation.
Collect and collate customer feedback for continuous improvement of products and technology.
Process Optimization:
Optimize the customer service function to deliver high-quality service at a low cost, aiming to minimize the cost per service.
Demonstrate a sense of urgency, self-motivation, and attention to detail.
Implement strategies to manage and reduce customer complaints effectively.
Communication Skills:
Exhibit excellent verbal and written communication skills.
Create and analyze reports to evaluate the efficiency of communication strategies.
Maintain flexibility and adaptability, willing to change strategies as needed.
Team Collaboration:
Collaborate with cross-functional teams to ensure a seamless customer experience.
Foster a positive and exciting workplace environment.
**Qualifications**:
12th Passed out.
Minimum 1 year of experience in customer service or a related field.
Experience in BPO/KPO preferred.
International experience is a must.
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**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- UK shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- International voice process: 2 years (preferred)
- Customer support: 2 years (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 7738503343
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