Itil Service Support
3 weeks ago
**Req ID**: 291276
We are currently seeking a ITIL Service Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
- Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
- Leads the account and work towards building Client relations
- Focus on Gaps and Process improvements
- Suggest and share ITIL Best practices and help implement the same
- Adapts communication techniques for audiences at multiple internal and external levels
- Monitor alerts and manage the Critical Incidents from SM perspective and not technical
- Manages vendor relationship
- Allocates work and mentor others
**Requirements**:
1-3 years of relevant experience or equivalent combination of education and work experience.
- Strong understanding of ITIL processes and principals
- Leadership skills
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- Strong verbal and written communication skills
- Strong ability to create and document processes
- Competencies in conflict resolution, customer service, facilitation, executive presentation
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
-
Itil Support Associate
2 months ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 299529 We are currently seeking a ITIL Support Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management,...
-
ITIL Service Support
3 weeks ago
Noida, India NTT DATA Services Full timeReq ID: 291276 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Service Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Oversees, facilitates, and...
-
ITIL Service Support
3 weeks ago
Noida, India NTT DATA Full timeJob Description Req ID: 291276 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Service Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Oversees,...
-
ITIL Service Support Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeAbout the RoleNTT DATA Services is looking for a skilled ITIL Service Support Specialist to join our team in Noida, India. As an ITIL Service Support Specialist, you will be responsible for overseeing, facilitating, and administering ITIL-based service support on a 24x7 basis. This includes managing service delivery processes, compiling and analyzing...
-
Itil Sm Service Advisor
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeWe are currently seeking an Account Service Advisor to join our team in India. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Provide training for ITIL and ITSM Tool. Responsible for Project Mangement...
-
ITIL Service Support Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob SummaryWe are seeking an experienced ITIL Service Support professional to join our team in Noida, Uttar Pradesh, India.Key ResponsibilitiesOversee and facilitate ITIL-based service support on a 24x7 basis, including incident management, problem management, request management, change management, service level management, and configuration...
-
Itil/itsm Processes Advisor
2 months ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 294540 We are currently seeking a ITIL/ITSM Processes Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release,...
-
ITIL Service Delivery Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeAt NTT DATA Services, we're passionate about delivering exceptional service to our clients. As an ITIL Service Delivery Specialist, you'll play a critical role in ensuring the seamless delivery of our services.Key Responsibilities:Oversee and facilitate ITIL based service support and technical account management on a 24x7 basisProvide training for ITIL and...
-
Helpdesk Associate
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 299259 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Live dashboard monitoring, reporting & workflow allocation Quality analysis on agreed aspects Trending and in-depth anlysis on service delivery components Management Information Presentations Acts as coach & an escalation...
-
Noida, Uttar Pradesh, India NTT DATA Full timeJob DescriptionNTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation.We are seeking an Account Service Advisor to oversee, facilitate, and administer ITIL based service support and technical account management in the coordination of incident ownership and client account management on a 24x7 basis.Key...
-
Technical Support Specialist
2 days ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. As an ITIL expert, you will be responsible for providing L2 technical guidance and support to our end-users.Key Responsibilities:Perform diagnostics, resolve problems, and implement corrective actions for incidents not resolved by Level...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeJob Title: Helpdesk Senior Associate - ITIL Support SpecialistJob Overview: We are seeking a Helpdesk Senior Associate - ITIL Support Specialist to join our team in Noida, Uttar Pradesh, India. Key Responsibilities: Manage customer interactions, record reported issues in the ITSM, identify issues, apply fixes, and investigate root causes using internal...
-
Process Analyst
2 months ago
Noida, Ghaziabad, India HIC Global Solutions Full timeNote : ISO 20000 audit experience is must Position Overview :As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques.Key Responsibilities :As a Process Analyst, you...
-
Process Analyst
2 months ago
Noida, India HIC Global Solutions Full timeNote : ISO 20000 audit experience is must Position Overview :As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques.Key Responsibilities :As a Process Analyst, you...
-
Itil Process Managementt Infrastructure Expert
5 months ago
Noida, India Sopra Steria Full timeITIL Process Managementt Infrastructure Expert - Full-time **Company Description**: **About Sopra Steria** Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to...
-
Helpdesk Senior Associate
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob SummaryWe are seeking a skilled Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The successful candidate will provide technical assistance and support to users in solving problems related to hardware, software, networks, and peripherals.Key ResponsibilitiesScreen, diagnose, research, and resolve user issues...
-
Account Service Advisor
4 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeWe are currently seeking an Account Service Advisor to join our team in India. Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Seeking specialty in Knowledge Management. Responsibilities include the management and...
-
Itil Process Managementt Infrastructure Expert
5 months ago
Noida, India Sopra Steria Full timeCompany Description **About Sopra Steria** Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by...
-
ServiceNow Developer
1 month ago
Noida, Ghaziabad, India MNR Solutions Full timeWe are seeking a skilled ServiceNow Developer with 4 to 9 years of experience to join our team in Noida. The ideal candidate will have a strong understanding of the ServiceNow platform, including ITSM, ITIL processes, and application development.Key Responsibilities :- Develop, customize, and maintain ServiceNow applications and modules according to business...
-
ServiceNow Developer
1 month ago
Noida, India MNR Solutions Full timeWe are seeking a skilled ServiceNow Developer with 4 to 9 years of experience to join our team in Noida. The ideal candidate will have a strong understanding of the ServiceNow platform, including ITSM, ITIL processes, and application development.Key Responsibilities :- Develop, customize, and maintain ServiceNow applications and modules according to business...