Itil Process Managementt Infrastructure Expert

4 months ago


Noida, India Sopra Steria Full time

ITIL Process Managementt Infrastructure Expert
- Full-time

**Company Description**:
**About Sopra Steria**
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
- **The world is how we shape it.**

Should have worked as Incident & problem manager. Should have experience/exposure or understanding of Various other ITIL process like Change, Request, etc. Able to handle conflict situations and make quick decision while driving ITIL processes. Key attributes would be.
- Good communication and written skills
- Good Analytic & Problem-solving skills
- Experience in preparing, analyzing, and presenting reports

**Responsibilities**
- Supporting the delivery and execution of the Incident & problem management process on a day-to-day basis, ensuring that process interfaces work efficiently and effectively.
- Managing all type of incidents primarily MI. Experience in handling bridge calls and driving Incidents to closure.
- Timely generation of PIR reports following an MI.
- Chairing the Incident and Problem review meetings.
- Prepare, Publish and Present all the prescribed reports/dashboards as per the defined timelines. Review the SLA/OLA performance & recommend any service improvement plans.
- Good communication & stakeholder management skills, knows how to create sequence of events (while P1/P2 incident
- during bridge call) for better/quick PIR creation.
- Proactive and positive approach towards incident and Problem management process.
- Support other ITIL processes like Change, Request, etc.
- Service now or other ITSM tools knowledge.

Preferrable experience working in Complex IT Infrastructure environment with Servers, Network, Cloud and Database exposure.

**Professional Qualification**
- ITIL Certified
- Technology Experience (if Any)
- Exposure or Understanding of Infrastructure and datacenter technologies.
- Exposure or Understanding of cloud environments.

Total Experience Expected: 04-06 years

**Qualifications**:
Graduation Degree

Language(s)

English (Professional)

Other Language Optional

**Additional Information**:
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.



  • Noida, India Sopra Steria Full time

    Company Description **About Sopra Steria** Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by...

  • Process Analyst

    24 hours ago


    Noida, India HIC Global Solutions Full time

    Note : ISO 20000 audit experience is must Position Overview :As a Process Analyst, you will be responsible for designing, implementing and supporting ITIL 4 based processes for various IT services. You will also contribute to process transformations and improvements using industry best practices and techniques.Key Responsibilities :As a Process Analyst, you...

  • Infrastructure Expert

    4 months ago


    Noida, India Sopra Banking Software Full time

    Company Description **About Sopra Banking Software** Our teams consist of exceptional people with Entrepreneurship, Diversity, Respect, and Collaboration as values at the core. We bring together people from different lifestyles, backgrounds and cultures to partner with more than 1,500 leading Financial institutions worldwide. The rich variety of our...


  • Noida, India Sopra Steria Full time

    **Company Description** About Sopra Steria** Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by...


  • Noida, India NTT DATA Services Full time

    Req ID: 295435 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Service Management Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).As a service...


  • Noida, India NTT DATA Services Full time

    Req ID: 295435  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Service Management Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India...


  • Noida, India Sopra Banking Software Full time

    Company Description How would you shape finance? Sopra Banking software has an opportunity for a Infrastructure Expert** **in our PS team at **Noida** location. Be part of one of the world’s fastest growing fintech. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career and find your own path. Be...


  • Noida, India DXC Technology Full time

    Job DescriptionCloud Architect applies Cloud subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Utilize consulting skills including questioning, listening, ideas development, personal rapport and subject matter familiarity to accomplish project tasks. Capable of consulting, designing, testing, implementing,...

  • E2e Service Expert

    4 months ago


    Noida, Uttar Pradesh, India Ericsson Full time

    **Join our Team**: **About this opportunity**: **What you will do**: - Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs. - Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones. - Execute local Strategy Infrastructure...


  • Noida, India DXC Technology Full time

    Job DescriptionCloud Architect applies Cloud subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Utilize consulting skills including questioning, listening, ideas development, personal rapport and subject matter familiarity to accomplish project tasks. Capable of consulting, designing, testing, implementing,...


  • Noida, India DXC Technology Full time

    Job DescriptionCloud Architect applies Cloud subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Utilize consulting skills including questioning, listening, ideas development, personal rapport and subject matter familiarity to accomplish project tasks. Capable of consulting, designing, testing, implementing,...

  • Associate Iii

    4 months ago


    Noida, India UST Full time

    Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

  • Cisco Meraki

    4 months ago


    Noida, India Sopra Steria Full time

    Cisco Meraki - Infrastructure Expert - Full-time **Company Description**: **About Sopra Steria** Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large...


  • Noida, India MNR Solutions Full time

    We are seeking a highly skilled Network Security Expert with 3 to 7 years of relevant experience to join our team in Pune or Noida. The ideal candidate will hold Fortinet's Network Security Expert Certification (FNSEC) and have extensive experience in network security, routing and switching, and FortiAnalyzer. This role requires a proactive individual...


  • Noida, India NTT DATA Services Full time

    Req ID: 293017 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ITIL Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Leads...


  • Noida, India NTT DATA Services Full time

    Req ID: 293017  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Account Service Operations Sr Analyst to join our team in Noida, Uttar Pradesh (IN-UP),...


  • noida, India Oroprise Solutions Private Limited (A Sister Company of Edgesoft Inc. California) Full time

    Tips: Oroprise Solutions, a 10-year-old IT company ( www.oroprise.com ) is in the process of adding resource capacity to support its long-term client in Europe. We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess...


  • Noida, India Sopra Steria Full time

    **Minimum Qualifications**: - Degree in a computer technology or related discipline. - Have a minimum of 4-6 years' experience in a technical delivery role. - Strong understanding of networking technologies. - Cisco Networking (Routing, Firewall, etc.) knowledge. - Knowledge/skills in Cloud and related technology - preferably AWS. - Knowledge of banking...

  • Process Expert

    3 weeks ago


    Noida, Uttar Pradesh, India Barclays Full time

    As a Barclays Process Expert, you may be assessed on key critical skills relevant for success in role, such as understanding of KYC Processing, account maintenance & servicing. **Purpose of the role** To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. **Accountabilities** - Support various business...

  • Process Expert

    3 weeks ago


    Noida, Uttar Pradesh, India Barclays Full time

    Step into the role of Process Expert, to work in a team environment for various functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objective for the unit. Key skills required for this role include: - Communication - Deep understanding of account maintenance, account servicing,...