Itil Process Managementt Infrastructure Expert

4 weeks ago

Noida, India Sopra Steria Full time

Company Description
**About Sopra Steria**
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
**The world is how we shape it.**

**Job Description**:
Should have worked as Incident & problem manager. Should have experience/exposure or understanding of Various other ITIL process like Change, Request, etc. Able to handle conflict situations and make quick decision while driving ITIL processes. Key attributes would be.
- Good communication and written skills
- Good Analytic & Problem-solving skills
- Experience in preparing, analyzing, and presenting reports

**Responsibilities**
- Supporting the delivery and execution of the Incident & problem management process on a day-to-day basis, ensuring that process interfaces work efficiently and effectively.
- Managing all type of incidents primarily MI. Experience in handling bridge calls and driving Incidents to closure.
- Timely generation of PIR reports following an MI.
- Chairing the Incident and Problem review meetings.
- Prepare, Publish and Present all the prescribed reports/dashboards as per the defined timelines. Review the SLA/OLA performance & recommend any service improvement plans.
- Good communication & stakeholder management skills, knows how to create sequence of events (while P1/P2 incident
- during bridge call) for better/quick PIR creation.
- Proactive and positive approach towards incident and Problem management process.
- Support other ITIL processes like Change, Request, etc.
- Service now or other ITSM tools knowledge.

Preferrable experience working in Complex IT Infrastructure environment with Servers, Network, Cloud and Database exposure.

**Professional Qualification**
- ITIL Certified
- Technology Experience (if Any)
- Exposure or Understanding of Infrastructure and datacenter technologies.
- Exposure or Understanding of cloud environments.

Total Experience Expected: 04-06 years

**Qualifications**:
Graduation Degree

Language(s)

English (Professional)

Other Language Optional

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

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