Customer Success Executive

2 months ago


Navi Mumbai, India Aurafox Solutions Private Limited Full time

Build customer long term business relationships

Manage customer communications, queries and escalations

Resolve customer issues and complaints on timely manner,

Improve customer care service and quality measurements

Supervise customer service team daily and prepare plans for improvements.

Focus on customer satisfaction and make customer query/solutions analysis reports

Identify customer demands and requirements.

Develop plans to address customer-specific needs.

Offer exceptional customer service to customers.

Take feedback from customers to ensure they are satisfied with the service

Coordinate with internal functional departments for timely services operations and take follow ups.

Handle Other job responsibility as per management allocation.

Skills:
- Strong negotiation and influencing skills

The ability to communicate confidently - both through speaking and writing - with colleagues and clients from all levels of an organisation

Self-motivation

A level of creativity when it comes to thinking of new sales opportunities

Resilience

The ability to research and keep on top of developments in the industry (an interest in the industry will help)

Commercial awareness

**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 3 months

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)



  • Navi Mumbai, India Flowace Full time

    **Customer Success Executive Responsibilities**: - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze customer data to improve customer experience. - Hold product demonstrations for customers. - Improve onboarding processes. - Handle and resolve customer requests and complaints. - Minimize...


  • Navi Mumbai, India Jio Platforms Limited (JPL) Full time

    Jio is launching its RCS based Jio Business Messaging service and is aiming at a leadership position for market share. Jio aims to change the landscape of the customer communication and engagement using conversational messaging. With this objective, Jio is building a Customer Success team to design efficient and innovative campaigns to ensure best results...


  • Navi Mumbai, India Jio Platforms Limited (JPL) Full time

    Jio is launching its RCS based Jio Business Messaging service and is aiming at a leadership position for market share. Jio aims to change the landscape of the customer communication and engagement using conversational messaging. With this objective, Jio is building a Customer Success team to design efficient and innovative campaigns to ensure best results...


  • Navi Mumbai, India Jio Platforms Limited (JPL) Full time

    Jio is launching its RCS based Jio Business Messaging service and is aiming at a leadership position for market share. Jio aims to change the landscape of the customer communication and engagement using conversational messaging. With this objective, Jio is building a Customer Success team to design efficient and innovative campaigns to ensure best results...


  • Navi Mumbai, India Jio Platforms Limited (JPL) Full time

    Jio is launching its RCS based Jio Business Messaging service and is aiming at a leadership position for market share. Jio aims to change the landscape of the customer communication and engagement using conversational messaging. With this objective, Jio is building a Customer Success team to design efficient and innovative campaigns to ensure best results...


  • Navi Mumbai, India Jio Platforms Limited (JPL) Full time

    Jio is launching its RCS based Jio Business Messaging service and is aiming at a leadership position for market share. Jio aims to change the landscape of the customer communication and engagement using conversational messaging. With this objective, Jio is building a Customer Success team to design efficient and innovative campaigns to ensure best results...


  • navi mumbai, India Jio Platforms Limited (JPL) Full time

    Jio is launching its RCS based Jio Business Messaging service and is aiming at a leadership position for market share. Jio aims to change the landscape of the customer communication and engagement using conversational messaging. With this objective, Jio is building a Customer Success team to design efficient and innovative campaigns to ensure best results...


  • Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...


  • Vashi, Navi Mumbai, Maharashtra, India Aurafox Solutions Private Limited Full time

    Role: Customer Success Executive Education: Any Graduate/BMS/BBA/MBA Industry: Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies Experience: 0-1 years Location: Vashi Navi Mumbai Notice Period: 0-15 **Job Description**: - Create enduring business relationships with your customers - Handle escalations, customer communications,...


  • Mumbai, India EC2 Consulting Solutions Full time

    Company Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our...


  • Kurla, Mumbai, Maharashtra, India Student Alliance LLP Full time

    As a Customer Success Executive, your primary responsibility is to ensure the overall satisfaction and success of customers throughout their journey with the company's products or services. This involves various stages of follow-up and engagement with the customers. Let's break down each aspect of the job role: 1. Delivery Follow-up: - After a customer...


  • Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...


  • Mumbai, India Triedge Solution Full time

    Position: - **Customer Success Executive** **Salary: - 25,000 Monthly** Location: - Mumbai Job Role: - You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Mumbai, India Neebal Technologies Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep records of all...


  • Mumbai, India LDS infotech PVT LTD Full time

    Company Name: LDS infotech Pvt Ltd Designation**:Customer Success Executive** JOB Location: Mumbai Working days and Time : Mon - Sat 10-7 PM 2nd and 4th Sat off Working Status : Working from Office **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹60,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident...


  • Mumbai, India Nutri Being Pvt Ltd Full time

    **We're hiring!** **Who we are-** The Health Factory came into being with a simple idea - To make every day food healthy and enrich them with protein and other nutrients in the right proportions. We have created India’s first High-Protein Bread, with carefully selected globally sourced ingredients that ensure the highest levels of nutrition in an easy...


  • Mumbai, India Nutri Being Pvt Ltd Full time

    **We're hiring!** **Who we are-** The Health Factory came into being with a simple idea - To make every day food healthy and enrich them with protein and other nutrients in the right proportions. We have created India’s first High-Protein Bread, with carefully selected globally sourced ingredients that ensure the highest levels of nutrition in an easy...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...