Customer Success Executive
2 months ago
Build customer long term business relationships
Manage customer communications, queries and escalations
Resolve customer issues and complaints on timely manner,
Improve customer care service and quality measurements
Supervise customer service team daily and prepare plans for improvements.
Focus on customer satisfaction and make customer query/solutions analysis reports
Identify customer demands and requirements.
Develop plans to address customer-specific needs.
Offer exceptional customer service to customers.
Take feedback from customers to ensure they are satisfied with the service
Coordinate with internal functional departments for timely services operations and take follow ups.
Handle Other job responsibility as per management allocation.
Skills:
- Strong negotiation and influencing skills
The ability to communicate confidently - both through speaking and writing - with colleagues and clients from all levels of an organisation
Self-motivation
A level of creativity when it comes to thinking of new sales opportunities
Resilience
The ability to research and keep on top of developments in the industry (an interest in the industry will help)
Commercial awareness
**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 3 months
**Salary**: From ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
- Weekend availability
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
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