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Customer Retention Executive
3 weeks ago
PFB Responsibilities
- Calling existing and potential customers to persuade them to purchase company products and services.
- Accurately recording details of customers’ purchase orders.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Using sales scripts preferred by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- Making sure the customer database is correctly segmented for targeted marketing activities.
- Keeping customers updated on the latest products in order to increase sales.
- Expanding the customer base by upselling and cross-selling.
- Daily/Weekly reporting to Management
Skills, Qualification & Experience:
- Degree in marketing, communication, or a similar discipline.
- Minimum 1 year experience as a telesales/customer support/BPO executive or in related work
- Good knowledge of Ms-Excel and word
- Ability to think out of the box
- The ability to follow scripts
- Strong consultative sales skills
- Excellent organizational and problem-solving skills
- Effective communication skills
- Exceptional customer service skills
Location: Raipur, Ahmedabad
**Salary**: 18k - 30 K
Working Days: Mon - Sat
Job Timing: 10 am - 7 pm
**Salary**: ₹18,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 8780514626
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