[japanese-speaking] Associate, Customer Retention

3 weeks ago

Ahmedabad, India S&P Global Full time

S&P Global Market Intelligence

**The Role**: Customer Retention Associate | Sales & Revenue Enablement

**Grade ( relevant for internal applicants only )**: 9

**The Location**: Manila

**The Team**:
Sales & Revenue Enablement serves as a strategic partner to the Sales team on large, complex accounts to improve client experience, reduce internal touchpoints for frontline teams, and enable achievement of topline growth. We are a dynamic global team of self-motivated and driven professionals with a client-first mindset. We value partnership, enthusiasm, and determination, all of which are crucial to be successful within our organization.

**The Impact**:
This role is at the heart of driving sales and retention within the wider Market Intelligence Sales organization. As a member of the Sales & Revenue Enablement team, you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals.

**What’s in it for you**:
Working with a broad range of internal stakeholder teams and external clients, while working alongside a global group of ambitious team members

Professional and personal growth while supporting an evolving, dynamic team

Exposure to senior management

**Responsibilities**:
Enable the process by which S&P Global Market Intelligence retains and grows its book of business

Develop knowledge and expertise related to our company, clients, products, processes, strategies, and systems to enable maximum effectiveness in role

Serve as a strategic partner & retention champion to frontline account teams using the Customer Retention model as a foundation for all retention efforts

Drive client renewal planning, conversations and negotiations

Monitor market and account trends and key challenges facing frontline teams, escalating internally, and shifting deal strategy accordingly

Effectively facilitate new business sales and renewals, serving as project manager of all aspects of the lead-to-cash process, liaising with stakeholder teams and resolving client requests and/or issues in a timely manner

Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern

Leverage resources to advise frontline teams on pricing, packaging, and retention strategies, as well as up-sell/cross-sell opportunities

Lead efforts in building key client presentations and proposals alongside stakeholder teams

Ensure maximum price realization and efficiency in renewal outcomes through proactive strategic planning

Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals

**Basic Qualifications**:
A minimum of a bachelor’s degree in Business, Communications, Finance, Marketing, Computer Sciences and/or Economics

4+ years of professional experience in SaaS related business

Native level written and spoken English

Client-facing, customer retention, and negotiation experience preferred

Prior Sales or sales support background will be preferred

Client-facing level of Japanese (reading, written & spoken)

**Preferred Qualifications**:
Intimate knowledge of Salesforce processes and reporting

Excellent, comprehensive communication skills, both verbal and written, with the ability to engage with stakeholders at all levels of the business, internally and externally

Attention to detail, self-motivation, positive mindset, excellent work ethic

Ability to analyze and discuss complex issues and identify possible solution(s)

Ability to effectively collaborate with partners of all levels across the globe

Ability to skillfully prioritize and manage projects and issues

Ability to work independently and with minimum supervision

Experience in effectively managing challenging situations (i.e., objection handling, overcoming gatekeepers, etc.)

Commitment to integrity and excellence with a client-first mindset

Solid organization, multi-tasking, and prioritization skills

Ability to work with a variety of personalities while maintaining a calm, professional, friendly demeanor to achieve sales & customer retention targets

Strong MS office (Word, Excel, PowerPoint) skills

Ability to work evening hours at times to align with account teams within the US

Native/fluent level of Japanese

**About Company Statement**:
S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
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- Equal Opportunity Employer
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