Customer Retention Associate

2 weeks ago

Ahmedabad, India S&P Global Full time

S&P Global Market Intelligence

**The Role**: Customer Retention Associate | Sales & Revenue Enablement

**Grade (relevant for internal applicants only)**: 9

**The Location**: Ahmedabad, Gurgaon, Hyderabad

**The Team**: Sales & Revenue Enablement serves as a strategic partner to the Sales team on large, complex accounts to improve client experience, reduce internal touchpoints for frontline teams, and enable achievement of topline growth. We are a dynamic global team of self-motivated and driven professionals with a client-first mindset. We value partnership, enthusiasm, and determination, all of which are crucial to be successful within our organization.

**The Impact**: This role is at the heart of driving sales and retention within the wider Market Intelligence Sales organization. As a member of the Sales & Revenue Enablement team, you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals.

**What’s in it for you**:

- Working with a broad range of internal stakeholder teams and external clients, while working alongside a global group of ambitious team members
- Professional and personal growth while supporting an evolving, dynamic team
- Exposure to senior management Responsibilities:

- Enable the process by which S&P Global Market Intelligence retains and grows its book of business
- Develop knowledge and expertise related to our company, clients, products, processes, strategies, and systems to enable maximum effectiveness in role
- Serve as a strategic partner & retention champion to frontline account teams using the Customer Retention model as a foundation for all retention efforts
- Monitor market and account trends and key challenges facing frontline teams, escalating internally, and shifting deal strategy accordingly
- Effectively facilitate new business sales and renewals, serving as project manager of all aspects of the lead-to-cash process, liaising with stakeholder teams and resolving client requests and/or issues in a timely manner March 2018 Ver. 1.2
- Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern
- Leverage resources to advise frontline teams on pricing, packaging, and retention strategies, as well as up-sell/cross-sell opportunities
- Lead efforts in building key client presentations and proposals alongside stakeholder teams
- Ensure maximum price realization and efficiency in renewal outcomes through proactive strategic planning

**Basic Qualifications**:

- A minimum of a bachelor’s degree in Business, Communications, Finance, Marketing, Computer Sciences and/or Economics
- 4+ years of professional experience in SaaS related business
- Native level written and spoken English
- Client-facing, customer retention, and negotiation experience preferred
- Prior Sales or sales support background will be preferred Preferred Qualifications:

- Intimate knowledge of Salesforce processes and reporting
- Excellent, comprehensive communication skills, both verbal and written, with the ability to engage with stakeholders at all levels of the business, internally and externally
- Attention to detail, self-motivation, positive mindset, excellent work ethic
- Ability to analyze and discuss complex issues and identify possible solution(s)
- Ability to effectively collaborate with partners of all levels across the globe
- Ability to skillfully prioritize and manage projects and issues
- Ability to work independently and with minimum supervision
- Experience in effectively managing challenging situations (i.e., objection handling, overcoming gatekeepers, etc.)
- Commitment to integrity and excellence with a client-first mindset
- Solid organization, multi-tasking, and prioritization skills
- Ability to work with a variety of personalities while maintaining a calm, professional, friendly demeanor to achieve sales & customer retention targets
- Strong MS office (Word, Excel, PowerPoint) skills

**Recruiting process will be in English About Company Statement**:
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions wi
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 -

  • Retention Executive

    7 days ago

    Ahmedabad, Gujarat, India Petpooja (Prayosha food services Pvt ltd) Full time

    **Job Responsibilities: - ** - Build and maintain strong client relationships. - Analyze customer data to identify trends and areas for improvement. - Proactively engage with customers to address concerns and gather feedback. - Resolve customer issues promptly and effectively. - Educate customers on product features and updates. - Monitor key performance...

  • Retention Head

    1 month ago

    Ahmedabad, India YOU Broadband India Limited Full time

    Job Details Position - Retention Head Managing day to day operations on churn & collections Win backs Teams Productivity Online sales customer service Upsell & Cross sell for ARPU enhancement Planning and analysis Qualification : Graduates with broadband experience Experience: Minimum 5 years relevant work...

  • Retention Head

    1 month ago

    ahmedabad, India YOU Broadband India Limited Full time

    Job Details Position - Retention Head Managing day to day operations on churn & collections Win backs Teams Productivity Online sales customer service Upsell & Cross sell for ARPU enhancement Planning and analysis Qualification : Graduates with broadband experience Experience: Minimum 5 years relevant work...

  • Customer Success Associate

    1 month ago

    Ahmedabad, India AURUS Full time

    **Are you a people person? If you enjoy communicating with interesting people, we are looking for YOU.** **Find more about the opportunity below**: Job title : Customer Success Associate Company : AURUS Job location : Vastrapur, Ahmedabad, Gujarat, India Employment type : Full-time Experience preferred : 2 to 5 years Salary : As per industry standard -...

  • Customer Success, Migration Associate

    4 weeks ago

    Ahmedabad, India S&P Global Full time

    S&P Global Market Intelligence **The Role**: Customer Success, Migration Associates **Grade**: 7/8/9 (internal) **Hiring Manager**: Atta Rabbani **The Location**: Pakistan **Additional Locations**: India, Philippines **The Team**: It’s a dynamic, global team where the work changes daily. You are responsible for a successful customer journey and touch...

  • Customer Care Associate

    1 month ago

    ahmedabad, India Milestone Job Consultant Full time

    Job Purpose:Job Involves understanding the needs of the customer in-store and assisting them onsite for color selection.Site measurement & Providing quotation based on customer needs Timely execution of the Interior sites with good feedback.Following up with assigned reportsGenerating leads for Décor Product – via cold callAchieving respective Sales...

  • Customer Support Associate

    6 days ago

    Ahmedabad, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Head of Customer Relations

    1 week ago

    Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation : AhmedabadExperience- 10- 15 YearsFemale candidates are preferred for this roleOverview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...

  • Head of Customer Relations

    1 week ago

    ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation : AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this roleOverview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...

  • Customer Relationship Executive

    4 weeks ago

    Ahmedabad, India Testeem Solutions Full time

    1. Customer support and maintaining cordial relation with prompt after sales service. 2. Having good telephonic communication skill. 3. Approval for despatches after verifying PO/ Quotation/ payment terms/ pending payments. 4. Complaint Management: The complete process from receiving to resolving. Confirm and achieve customer...

  • Customer Support Associate

    3 weeks ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Customer Support Associate

    4 weeks ago

    Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full time

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...

  • Csa (Customer Service Associate)

    4 weeks ago

    Ahmedabad, Gujarat, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a CSA for a Reputed Hospital. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.** **Position**:Patient Relationship Officer / Customer...

  • Head of Customer Relationship Management

    4 weeks ago

    Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer Relations Location: Ahmedabad Overview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing...

  • Head of Customer Relationship Management

    4 weeks ago

    Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer Relations Location: Ahmedabad Overview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing...

  • Customer Sales Associate

    1 month ago

    Ahmedabad, India Shining Stars ITPL Full time

    HIRING ASSOCIATE SALES CONSULTANT Job Role: Telesales & Field Sales. Age - 18-30 years Gender - Male and Female Qualification - Min +2 pass or Graduate Language Proficiency-: Gujrati and English. Work Experience - Minimum 6 months to 3 year of Sales experience Place Of Work: Ahmedabad Salary - Investment Team: Min. 2.52 LPA to Max. 4.2 LPA +...

  • Customer Support Executive

    4 weeks ago

    Ahmedabad, India Impetus consulting associate Full time

    **Position Title: Virtual Patient Relationship Manager** **Description**: **Responsibilities**: - Manage inbound and outbound calls from patients seeking information on doctors andspecialists, appointment scheduling, and general patient concerns. - Make outbound calls to gather feedback and follow-up with patients. - Respond to emergency code announcements...

  • Head of Customer Relations

    1 week ago

    ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer Relations Location : Ahmedabad Experience - 10- 15 Years Female candidates are preferred for this role Overview: As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of...

  • Head of Customer Relations

    5 days ago

    Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation: AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this role Overview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...

  • Head of Customer Relations

    1 week ago

    Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation: AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this role Overview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...