Customer Retention Associate

1 week ago

Ahmedabad, Gujarat, India S&P Global Full time
S&P Global Market Intelligence

The Role:
Customer Retention Associate | Sales & Revenue Enablement

Grade (relevant for internal applicants only): 9

The Location:
Ahmedabad, Gurgaon, Hyderabad

The Team:

Sales & Revenue Enablement serves as a strategic partner to the Sales team on large, complex accounts to improve client experience, reduce internal touchpoints for frontline teams, and enable achievement of topline growth.

We are a dynamic global team of self-motivated and driven professionals with a client-first mindset. We value partnership, enthusiasm, and determination, all of which are crucial to be successful within our organization.

The Impact:
This role is at the heart of driving sales and retention within the wider Market Intelligence Sales organization.

As a member of the Sales & Revenue Enablement team, you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals.


What's in it for you:

  • Working with a broad range of internal stakeholder teams and external clients, while working alongside a global group of ambitious team members
  • Professional and personal growth while supporting an evolving, dynamic team
  • Exposure to senior management Responsibilities:
  • Enable the process by which S&P Global Market Intelligence retains and grows its book of business
  • Develop knowledge and expertise related to our company, clients, products, processes, strategies, and systems to enable maximum effectiveness in role
  • Serve as a strategic partner & retention champion to frontline account teams using the Customer Retention model as a foundation for all retention efforts
  • Monitor market and account trends and key challenges facing frontline teams, escalating internally, and shifting deal strategy accordingly
  • Effectively facilitate new business sales and renewals, serving as project manager of all aspects of the leadtocash process, liaising with stakeholder teams and resolving client requests and/or issues in a timely manner March 2018 Ver.
  • Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern
  • Leverage resources to advise frontline teams on pricing, packaging, and retention strategies, as well as upsell/crosssell opportunities
  • Lead efforts in building key client presentations and proposals alongside stakeholder teams
  • Ensure maximum price realization and efficiency in renewal outcomes through proactive strategic planning

Basic Qualifications:

  • A minimum of a bachelor's degree in Business, Communications, Finance, Marketing, Computer Sciences and/or Economics
  • 4+ years of professional experience in SaaS related business
  • Native level written and spoken English
  • Clientfacing, customer retention, and negotiation experience preferred
  • Prior Sales or sales support background will be preferred Preferred Qualifications:
  • Intimate knowledge of Salesforce processes and reporting
  • Excellent, comprehensive communication skills, both verbal and written, with the ability to engage with stakeholders at all levels of the business, internally and externally
  • Attention to detail, selfmotivation, positive mindset, excellent work ethic
  • Ability to analyze and discuss complex issues and identify possible solution(s)
  • Ability to effectively collaborate with partners of all levels across the globe
  • Ability to skillfully prioritize and manage projects and issues
  • Ability to work independently and with minimum supervision
  • Experience in effectively managing challenging situations (i.e., objection handling, overcoming gatekeepers, etc.)
  • Commitment to integrity and excellence with a clientfirst mindset
  • Solid organization, multitasking, and prioritization skills
  • Ability to work with a variety of personalities while maintaining a calm, professional, friendly demeanor to achieve sales & customer retention targets
  • Strong MS office (Word, Excel, PowerPoint) skills

Recruiting process will be in English About Company Statement:
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful.

We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE:
SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions wi

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