Customer Relations

1 week ago


Ahmedabad, Gujarat, India Foundit Edge Full time
Description

We are looking for an experienced Customer Relations professional to join our team. The ideal candidate should have 4-9 years of experience in customer service, with a proven track record of managing customer relations in a fast-paced environment. The candidate should have excellent communication and problem-solving skills, and be able to work well under pressure.

Responsibilities
  • Manage customer relationships by providing exceptional customer service through various communication channels such as email, chat, and phone
  • Resolve customer complaints and inquiries in a timely and effective manner
  • Collaborate with cross-functional teams to ensure customer issues are addressed and resolved
  • Maintain accurate customer records and document customer interactions in the CRM system
  • Identify opportunities to improve customer satisfaction and retention
  • Provide feedback to the product team to improve the customer experience
Skills and Qualifications
  • 4-9 years of experience in customer service or customer relations
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills and ability to think creatively
  • Ability to work well under pressure and manage multiple priorities
  • Experience with CRM systems and Microsoft Office
  • Bachelor's degree in Business Administration, Marketing, or related field


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