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Customer Relations
1 week ago
We are looking for an experienced Customer Relations professional to join our team. The ideal candidate should have 4-9 years of experience in customer service, with a proven track record of managing customer relations in a fast-paced environment. The candidate should have excellent communication and problem-solving skills, and be able to work well under pressure.
Responsibilities- Manage customer relationships by providing exceptional customer service through various communication channels such as email, chat, and phone
- Resolve customer complaints and inquiries in a timely and effective manner
- Collaborate with cross-functional teams to ensure customer issues are addressed and resolved
- Maintain accurate customer records and document customer interactions in the CRM system
- Identify opportunities to improve customer satisfaction and retention
- Provide feedback to the product team to improve the customer experience
- 4-9 years of experience in customer service or customer relations
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think creatively
- Ability to work well under pressure and manage multiple priorities
- Experience with CRM systems and Microsoft Office
- Bachelor's degree in Business Administration, Marketing, or related field
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