Current jobs related to Service Desk Technician L1 - Bengaluru Karnataka - CGI

  • Service Desk L1 Technician

    3 months ago

    Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • L1 Help Desk Executive

    4 months ago

    Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

    Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

  • Service Desk – L1 Support

    4 days ago

    Bengaluru, India Tata Consultancy Services Full time

    Required Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement=-BangaloreSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...

  • Service Desk – L1 Support

    3 days ago

    Bengaluru, India Tata Consultancy Services Full time

    Required Information Details1 Role Service Desk – L1 Support2 Desired Experience Range 2 to 5 Years3 Location of Requirement=-BangaloreSN Responsibility of / Expectations from the Role1. Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, email2. Excellent communication skills, experienced with handling...

  • Service Desk Agent

    3 months ago

    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Service Desk Technician

    2 weeks ago

    Electronic City, Bengaluru, Karnataka, India Semperfi Solution Full time

    ork experience : 5 - 7 yrs Shift : 24/7 Shift Work Location : Bangalore Ecity ( Work from Office ) No of position : 10 **Job Description: Global IT Service Desk Engineer** **Key Responsibilities**: - Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. - Perform troubleshooting using diagnostic...

  • Service Desk Support

    3 months ago

    Bengaluru, Karnataka, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** *** - We have openings for Service Desk Support with one of our MNC Client. Please find the details below. Loc: - Bangalore- NP: - Immediate to 30days- Exp: - 2-6years JD: 1. Good Communication...

  • Service Desk l1

    3 months ago

    Bengaluru, India nFrastructure Full time

    **JD - L1 - Service Desk** ***Job Description: -** To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest....

  • Service Desk Technician L1 A

    3 weeks ago

    Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • French Service Desk

    4 months ago

    Bengaluru, Karnataka, India Cognizant Full time

    French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

  • L1 Service Desk- Fresher

    2 weeks ago

    Bengaluru, Karnataka, India Zones LLC. Full time

    **Company Overview**: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM *** **Position Overview**: *** To provide technical support & assistance to customers remotely. To ensure client...

  • IT Service Desk Support

    4 weeks ago

    Bengaluru, Karnataka, India SSquad Global Full time

    L1/L1.5 IT Support to be performed remotely. - Technical Skills: Windows OS, Basic Networking, Imaging/Reimaging, User onboard/offboard, Network Printer Support, O365, ServiceNow, Hardware, Application Support, OEM Coordination, etc. - Receive and attend to L1 IT Support service-now tickets and do basic remote troubleshooting to identify and diagnose the IT...

  • Service Desk

    3 months ago

    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...

  • Service Helpdesk L1,l2

    4 months ago

    Koramangala, Bengaluru, Karnataka, India Quess Corp Limited Full time

    HR: 7619439463 Service Desk Analyst JD We can have L1 & l2 based on experience and some of these may not be applicable - 3- 6+ years’ experience in a Voice based Service Desk environment. - Aware of and adhered to standard Service Desk SLA’s - Has experience troubleshooting Hardware, Software and Application issues - Has experience in handling...

  • Service Desk Executive

    4 months ago

    Bengaluru, India Tekfortune India IT Pvt Ltd. Full time

    **Role/Title: Service Desk Executive** **Experience: 1-2 years** **Location: Bangalore location** **Contract to Hire Role** **Notice period : Immediate to 30 Days Max** **Key Skills: ITIL processes, End User Computing technologies, Networking Concepts** **Certification (Desired): ITIL, PMP, MCSE, Microsoft windows, CompTIA A+** **Job...

  • Service Desk Associate

    4 months ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    Position: Technical Support/Service Desk Agent - Level 1 Location: Bangalore Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...

  • IT Service Desk Support

    4 months ago

    Bengaluru, Karnataka, India SSquad Global Full time

    Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

  • Service Desk

    3 months ago

    Bengaluru, India Lancesoft Full time

    Job Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...

  • Service Desk Agent

    4 months ago

    Bengaluru, India Hemmersbach GmbH & Co. KG Full time

    Answer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- International environment- Job with purpose- Mentor program- Modern and centrally located office- Onboarding program**Your...

  • Service Desk Manager

    4 months ago

    Bengaluru, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

Service Desk Technician L1

4 months ago

Bengaluru Karnataka, India CGI Full time

Handle service requests, install/uninstall approved software and configurations.
- Initiate service orders to technicians on site.
- Actively work to develop production environment and service delivery
- Understand and implement changes in customers' production environments according to agreed change processes.
- Use remote control tools and knowledge management tools to achieve first contact resolution.
- Record and inform users of progress in the service management system.
- Create and update knowledgebase articles.
- Contribute proactively on shift-left opportunities.
- Adhere to the agreed standards and service levels.
- Actively participate in operational meetings, process and quality improvements, internal and customer collaboration activities to innovate and deliver exceptional user experiences.

Prerequisites:
At least two years' experience as a frontline Service Desk specialist.

Desired:
Experience working with multinational and multilingual teams across several time zones.

SDI or HDI certification.

Technical experience in omnichannel cloud contact center as a service.

Certification from Microsoft, Google, AWS or CompTIA.

Work Environment: 24X7 operation, Night shifts with rotational shifts and week offs

Location: Electronic City Phase 1, Bangalore.

Hybrid: NO. ALL FIVE DAYS WORK FROM OFFICE
**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**

**Required qualifications to be successful in this role