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Service Desk
5 months ago
Job Description:
Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice )
Experience : 1 - 4 Years
Max Grid : 4 - 6 LPA
Job Location : Mumbai and GIFT City
Mumbai : Bandra East, Mumbai
GIFT City : Gandhinagar, Gujarat
Shift : 18*7 EST
Notice Period : Immediate - 30 Days
Roles and Responsibilities:
- Resolving L1 Service Desk Issues ( Phone and Chat )
- Account ( Lock/Unlock ), Password, Network/Connectivity/VPN, Outlook related
- Tools and Technology :Ticketing Solution : Remedy
Technology Solution : Avaya
Chat Platform : Amelia
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹500,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Shift:
- Evening shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support (preferred)
- total work (preferred)
