IT Service Desk Support
4 weeks ago
L1/L1.5 IT Support to be performed remotely.
- Technical Skills: Windows OS, Basic Networking, Imaging/Reimaging, User onboard/offboard, Network Printer Support, O365, ServiceNow, Hardware, Application Support, OEM Coordination, etc.
- Receive and attend to L1 IT Support service-now tickets and do basic remote troubleshooting to identify and diagnose the IT issues and provide resolution for all end-user IT equipment.
- Adhere to the ticket response and resolution agreed upon, and escalate, if needed, unresolved problems to a higher level of support when necessary.
- Categorize incidents and service requests, record reported issues and maintains relevant records of the issue and resolution provided.
- Support problem identification.
- Advise users on appropriate course of action.
- Monitor issues from start to resolution.
- Soft Skills: Good Communication & Attitude, Good in remote support.
- Ready to work in rotational shifts.
- Stay current with industry trends, best practices, and advancements in information technology.
Shift:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many days notice period do you have?
**Experience**:
- IT service service desk: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
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