Service Desk Team Lead

**Position Summary** The individual in this role will be a leader and critical thinker to join our Managed Services team. In this role, you will be reviewing, assigning, and responding to tickets created by customers in our existing JIRA system. You will also be responsible for managing the JIRA environment, recommending workflow enhancements, and executing...

About the RoleWe are seeking a highly experienced Technical Director to lead the strategic direction of our Workplace Technology operations at MUFG Global Service. This role requires strong technical acumen, operational leadership, and strategic thinking to deliver exceptional service, continuous improvements, and seamless technology adoption.Key...

We are looking for an IT Suport Team Lead for one of our clients. Your job scope is as follows :- Provide expertise and advanced-level technical support to technician and end-users.- Overseeing the technical operations of the service desk team, providing expert-level technical support, and leading the team in diagnosing and resolving complex technical...

**Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties; confirms the Call or Contact is from a user, a resolver group, authorised third party service desk, resolver group or other...

**Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties; confirms the Call or Contact is from a user, a resolver group, authorised third party service desk, resolver group or other...

**Position's General Duties and Tasks** **In these roles you will** **be responsible for**: Responsible for SLA's & KPI's Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling...

Job Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...

**Req ID**:232924 We are currently seeking a Service Desk L1 to join our team in Bangalore, Karn\u0101taka (IN-KA), India (IN). **Primary Purpose** The primary purpose of the Service Desk Engineer is to acts as a single point of contact that provides an interface for other activities performed by NTT DATA, CUSTOMER and authorised associated third parties;...

**Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

**What would be expected from you**: - Responsible for providing appropriate level of support to Servian Managed Services customers, and Servian-as-a-customer end-users, within prescribed SLAs. - Identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers. - Able to bring insight and expertise...

**Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...

**Service Desk**: **Experience: 4-6 Yrs** **Band: B2** **Location: Hyderabad** - Experience in imparting training sessions e-learning and physical classroom sessions. - Have 4 yrs of experience working as a service desk trainer - Provide training schedules and agendas - Prepare training materials and sessions, in groups or individually. - Willing to work...

**Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

Good Communication Skill - experience in Service desk. - help internal customers to fix any IT related issues. - work on tickets raised on portal - support team for monthly VA mitigation, patching activity. - support server and network team for first level troubleshooting.

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

Aspire Fertility Center: Full-Time Front Desk Team MemberWe are seeking an exceptional individual to join our Aspire Fertility Center team as a front desk professional. This is a full-time role, with the possibility of shifts including evenings and weekends based on clinic hours.About the Role:The ideal candidate will possess excellent communication skills,...

Job Objective: - Leads the activities of Service Desk staff during real time incident responses and ensures timely resolution and effective Service Desk Operations. - Escalates incidents and requests to proper Information Technology (IT) support groups as required using best practice support standards. - Monitors performance, conducts staff training,...

SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...