IT Service Desk Support

2 days ago


Bengaluru Karnataka, India GLOINNT Full time

**Role: IT Service Desk Support**
**Location: Bangalore**
**Experience: 6 months to 2 years**
**Notice Period: Immediate Joiners**

**Responsibilities**:

- Provide Service Desk Voice Support to end-users for IT-related queries.
- Manage IT Service Desk operations, troubleshoot issues, and escalate as required.
- Maintain SLAs and deliver exceptional customer service in a 24×7 environment.
- Collaborate with cross-functional teams to resolve technical problems efficiently.
- Document incidents, service requests, and solutions accurately.

**Key Qualifications and Skills**:

- Bachelor’s degree in Computer Science or IT.
- 6 months to 2 years of experience in IT Service Desk Management.
- Proven experience in Service Desk Voice Support.
- Strong verbal and written communication skills.
- Ability to work in a Work from Office setup with 24×7 rotational shifts.


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