L1 Service Desk- Fresher

2 months ago

Bengaluru Karnataka, India Zones LLC. Full time

**Company Overview**:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM

***

**Position Overview**:
***

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.

***

**What you’ll do as the** **(**L1- Service Desk)**:

- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.

**What you will bring to the team**:
Experience - 0- 0.6 months in IT Support

Education - Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)

Reporting - Team Lead

**Zones offers a comprehensive Benefits package.**

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job - it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

  • L1 Help Desk Executive

    5 months ago

    Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

    Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

  • Service Desk L1

    2 days ago

    Bengaluru, Karnataka, India Zones LLC. Full time

    **Company Overview**: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM **Position Overview**: To provide technical support & assistance to customers remotely. To ensure client...

  • Service Desk Agent

    5 months ago

    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Service Desk Support

    5 months ago

    Bengaluru, Karnataka, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** *** - We have openings for Service Desk Support with one of our MNC Client. Please find the details below. Loc: - Bangalore- NP: - Immediate to 30days- Exp: - 2-6years JD: 1. Good Communication...

  • Service Desk l1

    5 months ago

    Bengaluru, India nFrastructure Full time

    **JD - L1 - Service Desk** ***Job Description: -** To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest....

  • French Service Desk

    5 months ago

    Bengaluru, Karnataka, India Cognizant Full time

    French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

  • IT Service Desk Support

    2 months ago

    Bengaluru, Karnataka, India SSquad Global Full time

    L1/L1.5 IT Support to be performed remotely. - Technical Skills: Windows OS, Basic Networking, Imaging/Reimaging, User onboard/offboard, Network Printer Support, O365, ServiceNow, Hardware, Application Support, OEM Coordination, etc. - Receive and attend to L1 IT Support service-now tickets and do basic remote troubleshooting to identify and diagnose the IT...

  • Service Desk

    5 months ago

    Bengaluru, India SKYLARK HR SOLUTIONS Full time

    SKYLARK is Hiring for a reputed MNC Role: Service desk executive Qualification: CS/IT graduate Experience:2-4 years location: Bangalore Skills: Chat process, B2C ,ticketing tool, troubleshooting. Job description: - Excellent communication - Mandatory B2C chat process experience(B2B will not be considered) - Open requirement is for JL 3A - Recent...

  • Service Desk

    2 weeks ago

    Bengaluru, India NTT DATA Full time

    Job Description Req ID: 295353 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk - L1 Technical Guidance to join our team in Bangalore Urban, Karnātaka (IN-KA), India...

  • Service Helpdesk L1,l2

    5 months ago

    Koramangala, Bengaluru, Karnataka, India Quess Corp Limited Full time

    HR: 7619439463 Service Desk Analyst JD We can have L1 & l2 based on experience and some of these may not be applicable - 3- 6+ years’ experience in a Voice based Service Desk environment. - Aware of and adhered to standard Service Desk SLA’s - Has experience troubleshooting Hardware, Software and Application issues - Has experience in handling...

  • Service Desk

    2 weeks ago

    Bengaluru Urban, India NTT DATA Services Full time

    Req ID: 295353 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk - L1 Technical Guidance to join our team in Bangalore Urban, Karnātaka (IN-KA), India...

  • Service Desk L1 Technician

    5 months ago

    Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Fujitsu Service Desk Specialist

    7 days ago

    Bengaluru, Karnataka, India Fujitsu Full time

    Job SummaryFujitsu is seeking a highly skilled Service Desk Specialist to provide exceptional technical support to end-users. As a key member of our Service Desk team, you will be responsible for handling call, chat, and email support, identifying issues, and providing L1 resolution. You will work closely with SMEs to ensure prompt resolution and maintain...

  • Service Desk Technician L1 A

    2 months ago

    Bengaluru, Karnataka, India Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...

  • International IT Service Desk/voice Process

    4 weeks ago

    Bengaluru, Karnataka, India Genesis HR Services Full time

    For Freshers - 17k International IT service desk-Voice Process Graduate **Job Types**: Full-time, Permanent, Fresher Schedule: - Rotational shift - US shift **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak with the employer** +91 8769857575

  • IT Service Desk

    1 month ago

    Bengaluru, Karnataka, India Natobotics Technologies Private Limited Full time

    **Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...

  • Service Desk Voice-Customer Support-Exp-Bangalore

    3 weeks ago

    Bengaluru, India 2coms Full time

    Greetings,We are hiring Exp candidates for Service Desk role for a Leading MNC in Bangalore. Our Client is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services.ROLE : SERVICE DESK (Voice Support)LOCATION : BangaloreJOB DESIGNATION : SERVICE DESK MANAGEMENTJOB DESCRIPTION...

  • Service Desk Executive

    3 months ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Service Desk Executive

    5 months ago

    Bengaluru, Karnataka, India FORT Technologies Full time

    **Job Title -Service Desk Executive** **Exp-3-8 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

  • Customer Support Associate

    5 months ago

    Bengaluru, Karnataka, India FloBiz Full time

    Customer Support Associate (L1) - Chat Process Job brief - We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services - The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be...