Customer Success Executive
2 months ago
MYDESIGNATION, the leading fashion brand, is looking for Customer Service Representatives to join our team. As a Customer Success Executive (Non-Voice) at MYDESIGNATION, you will play a pivotal role in ensuring our customers' needs are met through non-voice communication channels, providing timely and helpful responses. Fluency in both Hindi and English is crucial for this role.
**Major Responsibilities**:
- Address customer concerns, complaints, and issues with empathy and efficiency, striving for a positive resolution.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Collaborate with team members and other departments to provide solutions to customer queries.
- Adhere to established response time and quality metrics to ensure customer satisfaction.
**Requirements**:
- High school diploma or equivalent; associate or bachelor's degree
- Strong verbal and written communication skills in English.
- Proven experience in a non-voice customer service role will be an advantage.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team-oriented environment.
**Salary**: 15,000 to 20,000 K, based on your experience and skill
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Day shift
Supplemental pay types:
- Bonus pay
- Performance bonus
Travel requirement:
- No travel
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English and Hindi (required)
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