Customer Success Executive/ Supervisor

3 weeks ago

Mumbai, India Moove Full time

**About Moove**

Moove is on a mission to drive productivity and success for the world’s mobility entrepreneurs by democratising access to vehicle ownership.Our vision is to build the largest integrated vehicle financing platform for mobility entrepreneurs using technology & future productivity. By doing so, we are creating sustainable jobs for mobility entrepreneurs in the mobility sector.

**About the Role**

Moove is looking for an experienced professional with strong business acumen and an entrepreneurial attitude to be the Customer Success Executive/ Supervisor, reporting to the City Fleet Manager. As a proven result-driven person, the Customer Success Executive/ Supervisor will be responsible for assisting our driver partners.

In this role, you will dig deep into the handling of our driver partners so as to make the organization more productive and effective. If you've got great management skills, some big ideas, and an uncanny knack for organization, this is the role for you

**The Opportunity**

**What You’ll Be Doing**
- Deliver best in class, in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle
- Walk drivers through onboarding process and all of the tools to be successful
- Promote the Moove brand, mission and values to our driver customers
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues.
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they met company KPIs.
- Select best in class partners to work with for technical testing and training as required and for driver acquisition
- Manage the driver funnel keeping churn to a minimum and conversion high.

What You will need for this position

A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
- A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.

**Who You'll Be Working with**:
Directly reporting to our City Fleet Manager, and closely working with our Fleet Team.

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove’s Vision**: Moove is a mobility asset finance company and is Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise vehicle ownership and empower mobility entrepreneurs across Africa and beyond.

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