Customer Service Assistant

6 days ago


Vashi Navi Mumbai Maharashtra, India Shivkripa Transport Full time

1. Implement and monitor customer feedback system.

2. Resolve customer complaints and issue promptly and effectively.

3. Develop and implement customer service policies and procedures.

4. Streamline processes to improve response times and efficiency.

5. Engage with key customers to understand their needs and expectations.

6. Act as a liaison between customers and other departments.

7. Ensure timely and accurate communication of customer-related information

8. Track and analyze complaint trends to identify improvement areas.

Ensure all complaints are addressed within a specified timeframe

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 8828858055

Expected Start Date: 01/07/2024



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