Customer Service Associate

2 weeks ago


Vashi Navi Mumbai Maharashtra, India TSI - Transworld Systems, Inc (India) Full time

Build Your Future Come join our thriving team as a Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

**Why should you consider TSI?**
- Transport Facility
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, paid time off and paid holidays

**In This Role, You Will**:
All of our agents manage outbound/ inbound calls from customers regarding any of the following:
**Functional/operational**:

- Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
- Follow up phone call with a designated contact person at the insurance company.
- Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

**Key Result Areas**:

- Make at least 95 calls a day.
- Obtain a quality score of 98% or above.

**Qualifications**:

- HSC/ bachelor's degree.
- Ability to read, write and speak English fluently, clearly and with a neutral accent.
- Good analytical skills, cognitive skills.
- Good computer typing at the same time talking over the phone.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹23,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance

Application Question(s):

- Are you fully vaccinated?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- BPO: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Willingness to travel:

- 100% (required)

Work Location: In person



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