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Executive-customer Experience
1 week ago
**Location : Hyderabad**
**Job Scope**:
- Customer Experience Executive is responsible for enhancing experience at Customer touchpoints, ensure upkeep and hospitality standards and carry out activities for sustaining customer engagement._
**Main Duties and Responsibilities**:
- 1. Check customer appointments for the day, inform Sales personnel of the schedule and_
- other requirements of the visiting Clients._
- 2. Meet and greet customers on entry, preliminary enquiry to understand their_
- requirements and ensure proper hospitality during the visit and on exit._
- 3. Maintain customer database, send greetings, and wishes on important days._
- 4. Register customer complaints, forward and communicate closure._
- 5. Responsible for proper housekeeping of lobby, other areas, and upkeep of the studio._
- 6. Ensure that dress standards and etiquette are followed by employees._
- 7. Maintain attendance and leave records of employees._
**Experience**:
- **Minimum one to two years in a Customer Facing / Front Office / Guest Relations function**_
- **in a leading hospitality or luxury retail setting.**_
**Education**:
***_Any MBA / Hospitality course from a reputed institute preferred._
- Fluent in English and Hindi._
**Skills / Competencies**:
- Pleasing personality, good grooming with an ever present smile._
- Good communication skills with ability to interact with confidence and empathy._
- Customer orientation with ability to handle customers' queries and complaints professionally._
- Ability to prioritize and multitask to meet deadlines of various tasks._
- Proactive in dealing with team member issues._
**Job Types**: Full-time, Permanent
Pay: From ₹30,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 2 years (required)
Work Location: In person
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