Operations Executive
6 months ago
Full-time
**Company Description**:
ConfirmTkt and **AbhiBus **became a part of ixigo in 2021. **ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). **Abhibus Services (India) Private Limited** **is a pioneer in providing end-to-end software and other value added solutions for bus transport Industry by leveraging the latest Technology of today.It aims to be the most preferred Information Technology partner for the State Transport Corporations and private Bus Fleet Operators. It is the only company in India that specializes in providing Online Reservation System Solutions for the Indian Bus Transport Industry. It has been in the fore-front of providing end-to-end software solutions and services to the bus industry in our country.
- Managing Day to Day Operations - Handling complaints and calls escalated by Customer Care (CC) team/Escalated by Bus Partner/OTA (Online Ticketing Agency) Partners.
- Coordinating with Bus Partners on issues or grievance raised by users and escalated by Customer Care team.
- Ability to coordinate with other teams internally and externally (Inventory Team/CC Team/Bus Partners/OTA Partners).
- Coordination between Customer Care & Inventory Team.
- Monitoring and achieving the SLA in closing the pending issues.
- Working on Bus Partner Master Data.
- Data Reconciliations.
- Daily work tracker individual level.
- Handling adhoc activities regarding Data Corrections, Collating Data of Bus Partners, Inventory checks, Bus Station Master, Boarding Data validations etc.
**Qualifications**:
- Previous Experience in Customer Support/Backend Operations.
- Communication skills, with demonstrated ability to communicate with external parties.
- Able to communicate in English, Hindi, Telugu. Tamil or Kannada is an added advantage.
- Able to work in rotational shifts on 365
- 24
- 7 basis.
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