Customer Success Officer

6 months ago


Mumbai, India Kan Innovations Pvt Ltd Full time

**Designation**: Customer Success Officer

**Position Overview**:
We want a dynamic and customer-focused individual to join our team as a Customer

Success Manager. As a Customer Success Manager, a person will be responsible for developing and maintaining strong relationships with our existing and upcoming customers. Their primary objective will be to understand customer challenges, address their concerns, and ensure their overall success with our products and services. By acting as a bridge between customers and internal teams, the officer will work collaboratively to resolve technical, clinical, and marketing-related issues, ultimately driving customer satisfaction and retention.

**Responsibilities**:

- **Identify customer challenges**: Proactively engage with customers to identify any technical, clinical, or marketing issues they may be facing. Actively listen to their concerns to ensure a thorough understanding of their challenges.
- **Problem-solving and coordination**: Collaborate with internal teams, such as technical support, clinical team, and marketing, to develop effective solutions and strategies for addressing customer challenges. Act as the primary point of contact for customers, coordinating efforts across departments to resolve issues promptly.
- **Customer feedback and advocacy**: Act as the voice of the customer within the organization, gathering feedback, and insights to drive product enhancements and improvements.
- **Interacting with the customers to understand what areas need improvement.**:

- **Dealing with customer’s issues and churning out an easy to follow solution.**:

- **Establishing a positive rapport with all the clients and customers in person / on call.**:

- **Communicating in a manner to ensure they have a desirable & shareable experience.**

**Salary**: From ₹25,000.00 per month

Work Location: In person



  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India Kan Innovations Pvt Ltd Full time

    **CUSTOMER SUCCESS OFFICER** **Job description** We are looking for an experienced and well-organized Customer Officer to provide the necessary support to the field sales team & the person will be developing and maintaining strong relationship with our existing and upcoming customers. Their primary objective will be to onboard the customers by coordinating...


  • Mumbai, India VVP Healthcare Evolution Pvt Ltd Full time

    WonDRx (pronounced as Wonder-Rx) - spearheaded by two serial Entrepreneurs is a very unique and novel technology which has the capacity to change the way healthcare eco-system interacts with each-other. We are determined to change the way of Healthcare domain working and make it more convenient while ensuring a pleasant experience for the consumers and all...


  • Mumbai, Maharashtra, India Tanla Platforms Full time

    Mumbai, Maharashtra IN Department Customer Success Job Role ‍ Customer Success - Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction ‍ What you'll be responsible for? Partner with customers stakeholders to understand their...


  • mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Role As a Customer Success Advocate at Red Hat, you will play a vital role in ensuring our clients achieve success with our products and platforms. Your primary responsibility will be to develop and implement customized success plans for select clients, working closely with their senior executives, Enterprise Architects, IT Management, and...


  • Mumbai, India Zeca Tech Full time

    Overview:As a CustomerSuccess Executive you play a critical role in ensuring customersatisfaction retention and growth. You will act as the primarypoint of contact for customers providing support guidance andsolutions to drive their success with our products orservices.KeyResponsibilities:Build and maintainstrong relationships with customers to understand...


  • Mumbai, Maharashtra, India PivotRoots Full time

    PivotRoots: A Havas CompanyA leading full-service, transformational digital marketing and MarTech agency with a 300-strong team across offices in India and UAE. We offer services across industries and the digital ecosystem.Job Title: Customer Success LeaderAbout the Role: We are seeking an experienced Customer Success Leader to lead our high-performance team...


  • Mumbai, India Red Hat India Private Limited Full time

    About the Job: The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise...


  • Mumbai, India ConsultBae Full time

    Role: Customer Success Manager (CSM) Exp: 6+ Years Location : Mumbai Working Mode: 6 Days, WFO Job Description: A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon...


  • Mumbai, India ConsultBae Full time

    Role: Customer Success Manager (CSM)Exp: 6+ YearsLocation: MumbaiWorking Mode: 6 Days, WFOJob Description:A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of...


  • Mumbai, Maharashtra, India Elite Corporate Solutions Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: Mumbai **Experience**: 2-3 years (Customer Success) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Guide new customers through the onboarding process, ensuring smooth adoption of products/services. - Develop and maintain strong customer relationships, understanding their goals and...


  • Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time

    We are seeking a self-driven and accountable Customer Success Associate with 3-5 years of experience in client management, customer success, support or account management roles at financial services/technology companies.This is a remote job that requires the candidate to be able to start immediately or join within 15 days. The candidate might be required to...


  • Mumbai, India ZingHR Full time

    **Key Responsibilities**: - Act as a techno-functional consultant and provide recommendations on process - Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own - Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals - Drive product adoption, increasing...