Customer Success Executive

2 months ago


Mumbai, India Zeca Tech Full time
Overview:As a CustomerSuccess Executive you play a critical role in ensuring customersatisfaction retention and growth. You will act as the primarypoint of contact for customers providing support guidance andsolutions to drive their success with our products orservices.KeyResponsibilities:
  • Build and maintainstrong relationships with customers to understand their needs andobjectives
  • Drive product adoption and usagethrough proactive engagement andtraining
  • Proactively identify and addresscustomer issues or concerns to ensuresatisfaction
  • Collaborate crossfunctionally toadvocate for customer needs and escalate issues whennecessary
  • Analyze customer data and trends toprovide insights and recommendations forimprovement
  • Lead customer success reviewmeetings to track progress and discuss opportunities forenhancement
  • Contribute to the development ofcustomer success processes and bestpractices
  • Prepare and present reports oncustomer success metrics and initiatives
  • Stayuptodate with industry trends and best practices in customersuccess
RequiredQualifications:
  • Bachelors degree inBusiness Marketing or a related field
  • Provenexperience in a customerfacing role such as customer successaccount management or sales
  • Strongunderstanding of customer success principles andpractices
  • Excellent communication andinterpersonal skills
  • Ability to effectivelymanage and prioritize multipletasks
  • Proficiency in CRM software and MSOffice
  • Analytical mindset with the ability tointerpret data and trends
  • Problemsolving skillsand a proactive approach to addressing customerneeds
  • Ability to work collaboratively withinternal teams to achieve customersuccess
  • Experience in presenting to andengaging with clients
  • Proven track record ofmeeting and exceeding customer satisfactiongoals
  • Flexibility and adaptability in afastpaced and evolvingenvironment
  • Understanding of SaaS andsubscriptionbased business models(preferred)
  • Certification in Customer Successor related field (preferred)
  • Fluency inadditional languages(preferred)

accountmanagement,customer,presentation,client engagement,customerrelationship management,ms office,crmsoftware,collaboration,analytical mindset,customersuccess,sales,communication,interpersonal skills,customersatisfaction,problem-solving,meeting and exceeding customersatisfaction goals



  • Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...


  • Mumbai, India Zeca Tech Full time

    Overview: As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services. Key Responsibilities:Build and maintain strong relationships with customers to...


  • Mumbai, India Zeca Tech Full time

    Overview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...


  • mumbai, India Zeca Tech Full time

    Overview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...


  • mumbai, India Zeca Tech Full time

    Overview: As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities: Build and maintain strong relationships with customers to...


  • Mumbai, Maharashtra, India Vitrina Full time

    We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer...


  • Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...


  • Mumbai, India Triedge Solution Full time

    Position: - **Customer Success Executive** **Salary: - 25,000 Monthly** Location: - Mumbai Job Role: - You will be responsible for driving sales growth by developing and maintaining relationships with key accounts. You will be expected to rocket sales transaction by implementing effective sales strategies, negotiation, and developing innovative...


  • Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...


  • Mumbai, India Red Hat India Private Limited Full time

    About the Job: The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure customers are successful in realizing value from Red Hat products and platforms. You will work with select customers to develop success plans and lead discussions with senior customer executives, Enterprise...


  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **About Zell Education**: At Zell, we strive to become India’s leading training centre & transform careers by making skill upgradation effective, affordable & accessible for everyone. Our primary goal is to deliver high quality education & skill upgradation in collaboration with industry experts & best educational practices....


  • Mumbai, India TruNativ Full time

    About company Trunativ is a natural nutrition company tackling the crisis in India's nutritional landscape. Health is no longer for the old or the sick, it is now a continuous personal quest for control over how fit and healthy we feel. The conversation is shifting from temporary deficiencies to continuous control of well-being and that's what...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** **Roles & Responsibilities**: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...


  • Andheri East, Mumbai, Maharashtra, India Ginni system Limited Full time

    **Customer Success Executive** Join us as a **Customer Success Executive** in our **Customer Success **Team at Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: We are seeking a highly motivated and experienced Customer Success...


  • Mumbai, India Nutri Being Pvt Ltd Full time

    **We're hiring!** **Who we are-** The Health Factory came into being with a simple idea - To make every day food healthy and enrich them with protein and other nutrients in the right proportions. We have created India’s first High-Protein Bread, with carefully selected globally sourced ingredients that ensure the highest levels of nutrition in an easy...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...


  • Mumbai, Maharashtra, India Sanova Consulting Full time

    **Role Overview**: As a Customer Success Executive, you will be the primary point of contact for our coaches, assisting them with platform navigation, troubleshooting, and maximising their experience. You’ll play a vital role in ensuring their success, satisfaction, and continued growth by providing timely and effective support. **Note -** As a startup,...


  • Mumbai, Maharashtra, India Itvedant Education Pvt. Ltd. Full time

    Job Description : Customer Success Executive Grievance Resolution: Address and resolve customer grievances in a timely and efficient manner. Act as a point of contact for students, addressing their concerns and providing appropriate solutions. Collaborate with relevant internal teams to ensure effective problem resolution. Edtech Industry...