Customer Success Executive
2 months ago
- Build and maintainstrong relationships with customers to understand their needs andobjectives
- Drive product adoption and usagethrough proactive engagement andtraining
- Proactively identify and addresscustomer issues or concerns to ensuresatisfaction
- Collaborate crossfunctionally toadvocate for customer needs and escalate issues whennecessary
- Analyze customer data and trends toprovide insights and recommendations forimprovement
- Lead customer success reviewmeetings to track progress and discuss opportunities forenhancement
- Contribute to the development ofcustomer success processes and bestpractices
- Prepare and present reports oncustomer success metrics and initiatives
- Stayuptodate with industry trends and best practices in customersuccess
- Bachelors degree inBusiness Marketing or a related field
- Provenexperience in a customerfacing role such as customer successaccount management or sales
- Strongunderstanding of customer success principles andpractices
- Excellent communication andinterpersonal skills
- Ability to effectivelymanage and prioritize multipletasks
- Proficiency in CRM software and MSOffice
- Analytical mindset with the ability tointerpret data and trends
- Problemsolving skillsand a proactive approach to addressing customerneeds
- Ability to work collaboratively withinternal teams to achieve customersuccess
- Experience in presenting to andengaging with clients
- Proven track record ofmeeting and exceeding customer satisfactiongoals
- Flexibility and adaptability in afastpaced and evolvingenvironment
- Understanding of SaaS andsubscriptionbased business models(preferred)
- Certification in Customer Successor related field (preferred)
- Fluency inadditional languages(preferred)
accountmanagement,customer,presentation,client engagement,customerrelationship management,ms office,crmsoftware,collaboration,analytical mindset,customersuccess,sales,communication,interpersonal skills,customersatisfaction,problem-solving,meeting and exceeding customersatisfaction goals
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Executive - Customer Success
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Customer Success Executive
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Customer Success Executive
2 months ago
Mumbai, India Zeca Tech Full timeOverview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...
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Customer Success Executive
1 month ago
mumbai, India Zeca Tech Full timeOverview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...
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Customer Success Executive
3 weeks ago
mumbai, India Zeca Tech Full timeOverview: As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities: Build and maintain strong relationships with customers to...
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Customer Success Executive
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Customer Success Executive
1 week ago
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Customer Success Executive
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Customer Success Executive
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Customer Success Executive
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Customer Service Executive
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Customer Success Executive
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Customer Success Executive
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Customer Success Executive
5 months ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...
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Customer Success Executive
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Customer Success Executive
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Mumbai, Maharashtra, India Kennect Full time**Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...
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Customer Success Executive
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Customer Success Executive
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