Customer Success Executive

6 months ago


Mumbai, India ZingHR Full time

**Key Responsibilities**:

- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieving process success for customers
- Support clients during critical HR events like Appraisal, Increments, etc.
- Support clients to resolve queries or bugs, as and when required. Interact with tech support and product team.
- Fair enough understanding on base level APIs and integrations of systems
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Share best practices with clients on how to achieve product success with ZingHR
- Identify risks proactively, mitigate and escalate as deemed appropriate

**Requirement: -**
- Relevant experience in HR transformation & and change management**/HCM** implementation and customer management roles / HR consulting roles
- Understanding of Technology systems. **HRMS** system implementation and understanding would be preferred
- Good in MS Excel, Word and PowerPoint
- Key behavioral traits: Agility, Analytical, Persistence, and Ability to stretch
- Good Communication Skills
- **Working days and hours** - Monday to Friday, 10:00 am to 6:30 pm (IST)
- **Location (Office)** - Malad West(Mumbai)
- **Experience**:

- 2-6 yrs

**Salary**: ₹300,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9360235140



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