Customer Onboarding

4 days ago


Adajan Surat Gujarat, India Yanolja Cloud Solution Full time

**Summary**:
**Roles and Responsibilities**:

- Onboard new customers by guiding them through the setup process and providing training on how to use the eZee Panorama software.
- Provide ongoing support to existing customers by troubleshooting issues, answering questions, and resolving any technical issues that may arise.
- Work closely with the sales team to ensure a smooth transition for new customers and provide feedback on customer needs and preferences.
- Collaborate with the product development team to identify and address any bugs or issues with the software.
- Maintain accurate records of customer interactions and feedback to improve the overall customer experience.
- Gather the required details from the client.

**Qualifications**:

- Bachelor's degree in Business Administration, Computer Science, or a related field.
- 2 years of experience in the eZee Panorama department or a similar role.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office, Excel Sheet, CogniSaas, and CRM software.
- Knowledge of hotel management software is a plus.
- Good in English.

**Job Types**: Full-time, Permanent

Pay: From ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- support: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 93271 38178
Application Deadline: 22/12/2024
Expected Start Date: 03/01/2025


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