Customer Onboarding Executive
3 months ago
**Prerequisites**:
- You should have fluent English
- You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift)
**About the company**:
H&M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. with a team of experts, we provide backend and telesales services to these Australian-based solar retailers.
**Job Overview**
**Key Responsibilities**:
- Welcome Calls and Customer Onboarding: Conduct welcome calls to new customers, introducing them to our services and addressing their initial queries. Create customer profiles and record essential information during onboarding.
- Setting Customer Expectations: Educate customers about the expected Turnaround Time (TAT) for various processes and services. Provide clear and accurate information regarding the services they are entitled to.
- Sales Verification: Verify the authenticity of sales transactions and ensure they align with company policies and standards.
**Qualifications**:
- Bachelor’s degree or equivalent work experience.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Previous experience in customer onboarding, customer service, or a related field (preferred).
- Ability to navigate and utilize relevant software and CRM systems.
- Excellent time management and organizational skills.
- Attention to detail and a commitment to ensuring a smooth onboarding experience for customer
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