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Customer Onboarding

1 month ago

Surat Gujarat, India Yanolja Cloud Solution Full time

**Job Responsibilities (but not limited to)**:

- **
Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
- ** Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
- ** Training**: Provide comprehensive training to clients on using our products and services effectively.
- ** Support Services**: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
- ** Relationship Building**: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
- ** Product Knowledge**: Maintain an in-depth understanding of our products and services to offer expert advice and support.
- ** Feedback Gathering**: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
- ** Troubleshooting**: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
- ** Documentation**: Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

**Requirements**:

- Bachelor's degree, Technical Degree shall be preferred.
- Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
- Strong technical acumen to understand software products and effectively troubleshoot issues.
- A passion for delivering exceptional customer service and building lasting relationships.
- Proven ability to identify, analyze, and resolve problems in a timely manner.
- Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
- Ability to collaborate effectively with cross-functional teams.
- Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred