Customer Onboarding

2 months ago


Adajan Surat Gujarat, India Yanolja Cloud Solution Pvt. Ltd. Full time

**Responsibilities**:

- **Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
- **Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
- **Training**: Provide comprehensive training to clients on using our products and services effectively.
- **Support Services**: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
- **Relationship Building**: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
- **Product Knowledge**: Maintain an in-depth understanding of our products and services to offer expert advice and support.
- **Feedback Gathering**: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
- **Troubleshooting**: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
- **Documentation**: Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

**Requirements**:

- Bachelor's degree, Technical Degree shall be preferred.
- Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
- Strong technical acumen to understand software products and effectively troubleshoot issues.
- A passion for delivering exceptional customer service and building lasting relationships.
- Proven ability to identify, analyze, and resolve problems in a timely manner.
- Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
- Ability to collaborate effectively with cross-functional teams.
- Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

- What is your current salary?
- What is your expected salary?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person


  • Customer Onboarding

    5 months ago


    Surat, Gujarat, India eZee Technosys Full time

    **Job Responsibilities (but not limited to)**: - ** Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. - ** Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. - ** Training**: Provide...


  • Surat, Gujarat, India Refrens Internet Private Limited Full time

    Transforming Onboarding at RefrensRefrens Internet Private Limited is seeking a talented Customer Onboarding Specialist to join our team. As an Onboarding Experience Lead, you will be responsible for creating seamless, delightful experiences for new businesses entering our world.Key Responsibilities:Develop and implement onboarding journeys that meet client...

  • Customer Onboarding

    7 months ago


    Surat, Gujarat, India eZee Technosys Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...


  • Surat, Gujarat, India eZee Technosys Pvt. Ltd. Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...


  • Surat, Gujarat, India Refrens Internet Private Limited Full time

    Are you passionate about delivering exceptional onboarding experiences? At Refrens Internet Private Limited, we're looking for a skilled Customer Onboarding Specialist to join our team.Key Responsibilities:Transform Onboarding: Create seamless, delightful experiences for clients, leaving them singing our praises.Sales Partnership: Collaborate with Sales to...

  • Customer Onboarding

    2 months ago


    Surat, Gujarat, India eZee Technosys Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 410+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported...

  • Customer Onboarding

    6 months ago


    Surat, Gujarat, India KHODAL TRADERS Full time

    New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures, and standards. - Maintain...


  • Vadodara, Gujarat, India H&M Virtual Services Full time

    **Prerequisites**: - You should have fluent English - You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift) **About the company**: H&M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. with a team of...

  • Customer Onboarding

    3 weeks ago


    Surat, India Refrens Internet Private Limited Full time

    Love seeing happy faces & making clients feel like heroes? Join Refrens, the invoicing and payments game-changer, as a Customer Onboarding Specialist with Sales Flair and be the guiding light for new businesses entering our awesome world!What you'll do:Onboarding magic: Transform onboarding into a seamless, delightful experience that leaves clients singing...


  • Surat, India eZee Technosys Pvt. Ltd. Full time

    **Job Responsibilities (but not limited to)**: - **Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. - **Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. - **Training**: Provide comprehensive...


  • Adajan, Surat, Gujarat, India Netizens Technologies Full time

    **Responsibilities**: - Provide technical support to customers using the SaaS product, addressing queries related to software functionality, features, and troubleshooting. - Guide customers through configuration settings and assist with onboarding processes. - Develop and maintain a deep understanding of the SaaS product, its features, and updates. - Assist...

  • Customer Onboarding

    3 months ago


    Majura Gate, Surat, Gujarat, India eZee Technosys Pvt. Ltd. Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

  • Customer Onboarding

    5 months ago


    Majura Gate, Surat, Gujarat, India eZee Technosys Pvt. Ltd. Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

  • Customer Onboarding

    5 months ago


    Majura Gate, Surat, Gujarat, India eZee Technosys Pvt. Ltd. Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

  • Onboarding Executive

    5 months ago


    Ahmedabad, Gujarat, India Vitaran.io Full time

    This is a full-time on-field role for an Onboarding Specialist located in Ahmedabad & Gandhinagar. The Onboarding Specialist will be responsible for facilitating customer and client onboarding, using analytical skills to assess customer needs and develop tailored onboarding plans. The Onboarding Specialist will also be responsible for communicating with...


  • Motera, Ahmedabad, Gujarat, India Equality Healthcare Pvt. Ltd. Full time

    Job Role: - Understanding client’s queries and providing them solutions - Provide Training and equip new customers with the videos and other training - Follow up with new customers and help them navigate any difficulties they are - Taking a follow-up of inactive clients - Following Standard Operating Procedure (SOP) - Introduce existing customers to newer...


  • Motera, Ahmedabad, Gujarat, India Equality Healthcare Pvt. Ltd. Full time

    Job Role: - Understanding client’s queries and providing them solutions - Provide Training and equip new customers with the videos and other training - Follow up with new customers and help them navigate any difficulties they are - Taking a follow-up of inactive clients - Following Standard Operating Procedure (SOP) - Introduce existing customers to newer...


  • Motera, Ahmedabad, Gujarat, India Equality Healthcare Pvt Ltd Full time

    Job Role: - Understanding client’s queries and providing them solutions - Provide Training and equip new customers with the videos and other training - Follow up with new customers and help them navigate any difficulties they are - Taking a follow-up of inactive clients - Following Standard Operating Procedure (SOP) - Introduce existing customers to newer...

  • Onboarding Executive

    5 months ago


    Begampura, Surat, Gujarat, India EASYSELL SERVICE PVT. LTD. Full time

    **Key Responsibilities**: - Manage the on boarding process for new sellers, ensuring they have all the necessary information and support to start selling on Amazon - Respond to seller inquiries and provide guidance on how to use Amazon's seller tools and services. - Collaborate with internal teams to troubleshoot and resolve seller issues and questions -...


  • Surat, Gujarat, India Refrens Full time

    We are looking for a QA Lead to assess reliability and quality through manual and automated testing. You will be responsible for end to end QA and not just finding and reporting bugs and glitches. The role will partly be like a project manager, where you are expected to coordinate between design, engineering and manual testing associates to make sure any...