Customer Onboarding Engineer

21 hours ago


Vadodara, India TIGI HR Full time
Job Tittle : Customer Onboarding Engineer

Experience : 4 Years

Location : Ahmedabad

Roles & Responsibility:

- You need to provide technical guidance/training and customer service for our clients.- You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying- cool under pressure.- Coordinate with Business Analyst or Engineering team for solution development- Handling integration of proposed solutions with the existing hardware setup, legacy systems, and- third-party applications- Flexible travel as per the project requirement.- Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and- troubleshooting techniques.- Excellent written and verbal English communication skills.- Drive the implementation activity as per the agreed timeline and budget.- Build rapport with clients.- Interface with Network Implementation and Engineering as necessary to support ongoing.- Network activities- Product Installations and configuration (Onsite or Remotely)- Conduct Product Training to client- Providing proper handover to support team for smooth operations.- Publish weekly project status to internal and external stakeholders

Requirements:

- Sound knowledge about SNMP, TRAP, and networking protocols.- Linux Certification.- Hands-on middleware, web server, database, router, and switch will be an added advantage.- You should be able to understand customer requirements and translate the same in solutions.- Should have experience in application deployment in Linux servers with WEB and Database.- Application set up with default data configuration.- Linux, Windows, and networking knowledge along with web server and database.- Excellent verbal and written communication skills.- Sound in client coordination and presentation.- Bachelor’s degree in computer science, Engineering, or equivalent demonstrated IT work.- Quick problem-solving ability.- Understand client’s requirements & their current processes.- Drive User Acceptance Test (UAT) with client and get sign-off done for project closure

Good to have Skill set:

- Hands-on experience on Linux servers, Windows and Networking is a must

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