Guest Relations
2 weeks ago
WE ARE HIRING
Job designation:
- Guest Relations /BD
Job location:
- Andheri, Mumbai
**Salary**:
- 20,000- 30,000 per month
**Experience**:
- Total experience:
- 7 years of experience in guest relations.
- Minimum experience:
- 5-6 years of relevant experience in guest relations or a similar role.
Education:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
Skillset:
- Good communication skills
- Proficiency with MS Office
- Proficiency in hotel management software
**Only Females**
**IMMEDIATE JOINERS REQUIRED**
**FULL TIME**
Profile introduction:
Join our dynamic team at as a Guest Relations Manager, where hospitality meets excellence. As the face of our establishment, you'll play a pivotal role in ensuring our guests have a memorable and delightful experience from check-in to check-out.
Profile introduction:
- **Guest Satisfaction**: Oversee and manage all aspects of guest relations to ensure exceptional satisfaction and personalized service.
- **Front Desk Operations**: Supervise front desk activities, including check-in, check-out, and handling guest inquiries promptly and professionally.
- **Issue Resolution**: Address and resolve guest concerns with empathy, efficiency, and in accordance with hotel policies.
- **Communication**: Maintain open and effective communication with all hotel departments to ensure a seamless guest experience.
- **Feedback Management**: Collect and analyze guest feedback to implement improvements and maintain high service standards.
- **Special Events**: Coordinate and manage special events, celebrations, and VIP arrangements for guests.
**Requirements**:
- **Communication Skills**: Excellent verbal and written communication skills in English (additional languages a plus).
- **Problem-Solving**: Proven ability to handle challenging situations with a positive and solution-oriented approach.
- **Team Player**: Collaborative mindset to work seamlessly with diverse teams within the hotel.
- **Technology**: Proficiency in using hotel management software and MS Office Suite.
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7028272239
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