Guest Relation Executive
1 month ago
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g., VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹300,000.00 - ₹320,000.00 per year
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Mumbai, Mumbai - 400007, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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