Guest Relations Executive
4 weeks ago
Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done.
- **About the Role**:_
**Front Desk Management**:
- Cover the front desk during the building’s set business hours and be an on-site point of contact.
- Greet clients and guests with a warm and welcoming demeanour.
- Ensure all visiting guests are in accordance with Table Space’s guest policy.
- Help the Sales team in organizing site visits for IPCs and potential clients.
- Anticipate member and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
**Building Operations and Management**:
- Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Ensure quality and upkeep expectations are being adhered to and SLAs signed with each client are met
- Assist with conference room booking, set-up, and reset for employees.
- Assist Client Relationship Manager with Operations-related initiatives.
**Greeting /Point of Contact**:
- Be the first and last point of contact for employees, guests, and vendors.
- Cover the guest reception area during business hours and while supporting occasional after-hours events.
- Provide a world-class guest entry & exit experience to guests of the enterprise company.
- Facilitate a multi-step guest reception process including communication with base-building, registration, and actual visitor engagement.
- Build meaningful relationships with employees and guests through in-person connections.
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you currently based in Mumbai?
**Experience**:
- total work: 3 years (required)
Work Location: In person
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