IT Helpdesk/service Desk

**Job Summary** **Roles and Responsibilities**: On a day-to-day basis, the ISI Service Desk Technician will: - Handle first level calls from corporate, field based, and remote office employees/contractors/consultants. - Create and dispatch work orders within the Service Management tool - Escalate issues to other IT groups as necessary. - Setup, manage, and...

The primary job responsibilities: Followup/ update ticket for every call to ensure timely closure. Call ownership, drive to resolution and communication with customer. Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey. Proactive monitoring & Perform documented Escalation...

US Shift Timing :: 2 Shifts (6 PM IST to 3 AM IST AND 9 PM IST to 6 AM IST)Skills Bachelors or associate degree in information technology, Computer Science, or a related field Minimum of 2 to 3years of experience in an IT helpdesk technician or similar role Strong knowledge of Microsoft Windows operating systems, hardware, and networking concepts...

The primary job responsibilities: - Follow-up/ update ticket for every call to ensure timely closure. - Call ownership, drive to resolution and communication with customer. - Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey. - Proactive monitoring & Perform documented...

JOB CONTENT AND SCOPE (fundamental role) Provide efficient and effective technical support to end-users within our global offices, as well as our remote workers via our ticketing system. Pride Support analysts will respond to user inquiries, diagnose, troubleshoot technical issues, and provide solutions to ensure mínimal disruption to...

1st Line Service Desk Team Leader Vadodara, Gujarat, India Salary: Competitive + Benefits + Bonus If you are an agile, committed, and innovative IT professional with experience in 1st and 2nd line service desk support then we want to hear from you Join us to help improve peoples' lives and make healthcare better for everyone Why Pharmanovia? ...

We are HiringFront Desk cum Admin Executive.Bcom, GraduateExp: 1 yr min..Vadodara.al: 12-15 k INR..Computer knowledge must..

We are HiringFront Desk cum Admin Executive.Bcom, GraduateExp: 1 yr min..Vadodara.al: 12-15 k INR..Computer knowledge must..

Location - Vadodara, Gujrat Maximum Budget that the company can offer -CTC - 12 LPA/ Per Month On hand = Relocation Allowance up to 50,000 + (Hotel stay for 8 days+ travel reimbursement + per diem allowances) POSITION SUMMARY The IT Service Desk Team Lead is responsible for managing the IT service desk operations, ensuring efficient ticket management, and...

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment. - Each day we dedicate ourselves to treating each other, our customers and our community with care and...

Total 7+ years of experience QA (Automation + Manual) + a minimum 2 years as a LEAD. Must have manages SLA and KPIs. Configured Jira service desk tool.CTC - 12 LPALocation - VadodaraProven experience of at least 7+ years in a leadership role within an IT service desk environment, with a strong track record of successfully managing and motivating teams. 2+...

Total 7+ years of experience QA (Automation + Manual) + a minimum 2 years as a LEAD. Must have manages SLA and KPIs. Configured Jira service desk tool.CTC - 12 LPALocation - VadodaraProven experience of at least 7+ years in a leadership role within an IT service desk environment, with a strong track record of successfully managing and motivating teams. 2+...

**Summary of the position** The Operation Support L2 Analyst role is required to ensure that all incidents managed directly are logged, investigated, resolved, and closed to the satisfaction of the client, within agreed service level agreement timescales. **Key Responsibilities** - Undertake technical resolution of incoming issues, within expected...

Company Description We suggest you enter details here. Role Description This is a full-time on-site role as a Front Desk Receptionist at GOTRI CENTER Balaji Academy in Vadodara. As a Front Desk Receptionist, you will be responsible for greeting and assisting visitors, answering phone calls, handling inquiries, and providing administrative support. You will...

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role as a Front Desk Receptionist at GOTRI CENTER Balaji Academy in Vadodara. As a Front Desk Receptionist, you will be responsible for greeting and assisting visitors, answering phone calls, handling inquiries, and providing administrative support. You will also...

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role as a Front Desk Receptionist at GOTRI CENTER Balaji Academy in Vadodara. As a Front Desk Receptionist, you will be responsible for greeting and assisting visitors, answering phone calls, handling inquiries, and providing administrative support. You will also...

Role Purpose To assist Civica’s customers ensuring an excellent customer experience is delivered in every interaction. First Line Support Analysts are the Face of Civica and are key to the success of the Second line and Specialist teams Requirements Principal Accountabilities · In this role, you will collaborate with various teams and external...

Role PurposeTo assist Civica’s customers ensuring an excellent customer experience is delivered in every interaction. First Line Support Analysts are the Face of Civica and are key to the success of the Second line and Specialist teamsRequirementsPrincipal Accountabilities· In this role, you will collaborate with various teams and external stakeholders...

Role Purpose To assist Civica's customers ensuring an excellent customer experience is delivered in every interaction. First Line Support Analysts are the Face of Civica and are key to the success of the Second line and Specialist teams Requirements Principal Accountabilities · In this role, you will collaborate with various teams and external...

**Key Responsibilities**: Evaluate the urgency and severity of each request and assign tickets to the appropriate technical personnel. Monitor the progress of open tickets and follow up with technicians to ensure timely resolution. Escalate urgent or high-priority issues to management as needed. Maintain accurate records of all support requests and their...