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Service Desk Analyst

3 months ago

Vadodara, India Kiash Solutions LLP Full time

US Shift Timing :: 2 Shifts (6 PM IST to 3 AM IST AND 9 PM IST to 6 AM IST)



Skills Bachelors or associate degree in information technology, Computer Science, or a related field

Minimum of 2 to 3years of experience in an IT helpdesk technician or similar role

Strong knowledge of Microsoft Windows operating systems, hardware, and networking concepts

Proficiency in troubleshooting issues related to common software applications and hardware

Experience with remote desktop applications and helpdesk software (e.g., ServiceNow, JIRA)

Experience with Office 365 administration, including mailbox creation and management

Knowledge of Microsoft Teams and ability to troubleshoot common issues

Excellent problem-solving skills with the ability to think critically and analytically

Outstanding communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users

Strong customer service orientation with patience and a positive attitude

Ability to work effectively in a team environment and handle multiple priorities

Open to work in US shifts and Indian holidays.

Understanding of IT security practices and the ability to educate users on security best practices including phishing and spam.



Preferred: Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or ITIL Foundation Familiarity with ITSM/ITIL practices and service desk operations Experience with enterprise applications like NetSuite, Salesforce, and SQL databases Knowledge of basic cybersecurity principles and practices Experience in creating and managing distribution groups in Office 365 Familiarity with calendar and scheduling troubleshooting in Microsoft environment