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IT Helpdesk/service Desk

3 months ago

Vadodara, Gujarat, India Si2 technologies Pvt Ltd Full time

The primary job responsibilities:

  • Followup/ update ticket for every call to ensure timely closure.
  • Call ownership, drive to resolution and communication with customer.
  • Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
  • Proactive monitoring & Perform documented Escalation process.
  • Troubleshooting on Application Support (Off Shelf or Customized)
  • Troubleshooting on VPN software and Collaboration tools
  • Troubleshooting of MS Windows & Office, Desktops, Laptops Peripherals and Networking
  • Keep Users regularly updated with Alerts advising of any new or changed information.
  • Be willing to take on additional responsibilities and learning opportunities as they come up.

You should have:

  • Bachelor's Degree, or equivalent experience
  • 3 + years of technical support experience with an IT Service Desk or Application Support
  • 1 2 years' experience working with Microsoft products including Windows 10, Office and Outlook.
  • Excellent customer management and service skills; interpersonal skills; analytical and problemsolving skills
  • Experience in issue resolution and troubleshooting.
  • Experience in ServiceNow, BMC Remedy, BMC Helix.
  • Willingness to work in EU shift.
  • Excellent written, oral and verbal communication skills in English.

Salary:
₹8, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Day range:

  • Monday to Friday

Shift:

  • Rotational shift

Ability to commute/relocate:

  • Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Help desk: 3 years (required)

Language:

  • English (required)

Speak with the employer
Application Deadline: 01/08/2023

Expected Start Date: 15/08/2023