Warranty Administrator

3 weeks ago

Bengaluru Karnataka, India Fluence Energy Full time

**About Fluence**:Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
- For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.

**OUR CULTURE AND VALUES**

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

**We are Leading**

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

**We are Responsible**

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

**We are Agile**

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

**We are Fun**

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

Warranty Administrator, Bangalore, India

About Position:

- This person will manage the warranty claims and fleet data. The role will be responsible for tracking warranty claims with customer and suppliers, ensuring data accuracy and driving supplier recoveries, and maintaining fleet data, service contract terms and warranty terms in system.

Roles and responsibilities
- Maintain data for all warranty claims and prepare monthly/yearly reports on specific warranty KPIs.
- Maintain robust performance metrics dashboard and streamline data intake process from various sources.
- Develop and oversee warranty claim process, and implement improvement plans to achieve efficiency and data accuracy goals.
- Internal point of contact for clarification of manufacturers’/service agreement warranties to field service engineers for warranty claim validation.
- Work closely with internal stakeholders i.e. Filed service, Finance, and Procurement, and facilitate warranty process clarity.
- Collaborate with reliability team perform failure rate analysis based on actual failure rates.
- Identify trends in warranty claim and provide input to Sustaining Engineering team to develop corrective actions.
- Streamline customer and insurer warranty task reporting, keep track of limit of liabilities and deductible.
- Perform cost analysis for claimable cost vs actual cost for warranty events.
- Ensure completeness of service contracts data in salesforce/ERP system.
- Help legal team with warranty claim/defect technical information to submit warranty claims to suppliers.

Preferred Education and Skills
- A bachelor’s degree in electrical engineering/mechanical Engineer/Electronics & Communication.
- 5-8 years of experience in warranty administration and management.
- Good knowledge of assurance and extended warranties and able to understand commercial contracts.
- Understanding of product performance insurance, and experience in handling insurance claims.
- Data analytics skills.
- Flexibility in working hours.
- Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

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