Administrator, Customer Support

3 weeks ago

Bengaluru Karnataka, India Molex Full time

**Your Job**
You will be designated as Administrator, Customer Support

**Our Team**

You will be a part of Molex - Datacom & Specialty Solutions

**What You Will Do**
- Review, clarify, and process CSP tickets submitted by CES's external and internal customers.
- Check technical integrity of Test Results and other related information
- Escalate tickets when necessary to the appropriate resolver following CES's tiered response structure
- Inform CES sales and operations management as to customer issues
- Run EXCEL-based metrics on work performed to report queue status
- Contribute to the success of the team by being proactive and offering suggestions where opportunities are seen
- Provide exceptional support to all customers - both internal and external.
- Any other tasks as deemed necessary by the supervisor.

CES's Customer Support Portal (CSP) is an online back-office system combining project management of infrastructure deployments with a general help / service / support desk. The CSP structures business processes across CES's global support team and customers providing better, more predictable response to its customers which can (a) download Technical Bulletins, papers, software, and product licenses, (b) receive automated notices on warranty or contract expiration, license renewals, and new releases, and (c) access CES's warranty, training, and support services. Services include.
- Become an CES Business Associate
- Request & take Training from CES
- Get Support from CES
- File a Quality/Warranty Claim with CES

**Who You Are (Basic Qualifications **)**
- Knowledge of Structured Cabling or Electrical Engineering
- Bachelor's degree in a business or technical field from an accredited university or equivalent industry experience

**What Will Put You Ahead**
- Must be proficient in English, as we are a global company, and it is required to communicate with customers and department heads
- Capable of working with many different cultures around the world.
- Adaptable to new workflows and processes.
- Introductory knowledge of Structured Cabling and Local Area Networks
- Introductory knowledge of Project Management
- Logical, analytical, and process-oriented approach to problem solving
- Knowledge and experience in Microsoft Office products (Word, Excel, PowerPoint)
- A keen willingness to learn
- No travel required

**Who We Are**

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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