Senior Support Administrator
1 month ago
BengaluruPythian Global Support – Global Support /Full Time /On-site
Senior Support Administrator
Bengaluru | Hybrid Office-Based
Why you?
Are you an IT System Administrator who lives in Bangalore? Are you excited about supporting database infrastructures and working closely with various cloud environments? As a Senior Support Administrator you will work as part of a team to supply complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers.Key Metrics: Billable target and utilizationIf this is you, and you wonder what would it be like to work at Pythian, reach out to us and find outWhat will you be doing?
Provide initial support to our customers on infrastructure and database issues, troubleshooting, and resolution of problems related to performance issues for database systems.Respond to customer’s tickets in a timely and efficient manner and escalate issues with urgency when required (aligned to ITIL best practice).Coordination, analysis, design, implementation, and administration of database solutions, including database server configuration and maintenance.Analyze customer’s infrastructure and processes and recommend to customers, best practices for improvements to current operational processes and procedures to ensure that databases remain operational for maximum uptime and recoverability.Administration of backup procedures and disaster recovery plans, provide proactive monitoring to head-off potential issues before they become incidents, respond to monitoring alerts, and carry out troubleshooting of operational problems.Oversee backup, clustering, mirroring, replication, failover, and restoration and recovery of corrupted databases, develop and review action plans (such as maintenance, deployment, upgrades, etc.), and complete all relevant customer documentation. Develop a thorough understanding of all relevant customer information including warnings, handoffs, briefing notes, etc.Contribute to, improve and maintain team documentation about customer systems and infrastructure, procedures, policies and schedules.Work collaboratively with teammates to contribute to the continuous improvement of our working culture.Mentor and cross-train teammates on technologies and processes, to improve the technical excellence of the team.
What do we need from you?
4+ years or more of experience in
database administration
and
infrastructure supportDatabase Administration including: managing server and database storage, Installing, configuring and upgrading databases and performance tuning of database server.Designing and implementing various backup/recovery strategies.SSRS & Power BI, SSIS, and BI experience.Coding scripts, procedures, functions, etc.Windows Server deployment, configuration and performance tuningActive Directory architecture, deployment, migration and group policy management as well as a strong understanding of backup solutionsExperience working with at least one major cloud provider. Preferably
but
AWS
or
Azure
would suffice (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks etc)Common Linux distribution platform installation, configuration and performance tuningTCP/IP networking, NIC bonding and network services configuration (DNS, NTP, DHCP, SMTP, etc.)Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.)Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloudAdministration of web servers and supporting technologies, including network load balancersScripting and automation of administrative tasks using bash, python, ruby, go etc.Exposure and operational experience with network monitoring systems (NMS)Ability to pick up new technologies quicklySound grasp of one or more frameworks such as ITIL, Agile, or Lean Six SigmaAbility to pick up new technologies quickly, understand problems and apply knowledge appropriately.Demonstrated experience with writing technical documentation, such as how-to KB articles, runbook, whitepaper or similar items.
What do you get in return?
Competitive total rewards package including an annual bonus planOutstanding people:
Collaborate with the industry’s top minds.Substantial training allowance:
Hone your skills or learn new ones; participate in professional development days, attend conferences, become certified, whatever you like.Community minded:
; take a day off and for your favorite charity.Why Pythian
Pythian excels at helping businesses use their data and cloud to transform how they compete and win in this ever-changing environment by delivering advanced on-prem, hybrid, cloud and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else. Founded and headquartered in Ottawa, Canada in 1997, Pythian now has more than 300 employees located around the globe with over 350 clients spanning industries from SaaS; media; gaming; financial services; e-commerce and more. Pythian is known for its technology-enabled data expertise covering everything from ETL to ML. We pride ourselves on our ability to deliver innovative solutions that meet the specific data goals of each client and have built meaningful partnerships with major cloud vendors AWS, Google and Microsoft. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy. If you are a PostgreSQL Database Consultant; live in Hyderabad; love your data and want to love your career then join us
Disclaimer
For this job an equivalent combination of education and experience, which results in demonstrated ability to apply skills will also be considered.Pythian is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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